Content Services Research Analyst

About Q4

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. 

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

The gig

Q4 is the leader in innovating the Investor Relations Technology space.  We’re transforming the industry with our SaaS solutions and we’re looking for a world class Content Services Research Analyst to help us retain and grow our customer base.  In this role, you will be helping drive customer retention and enabling clients to maximize the value of our software and the data powering their experiences.  In partnership with the Data Services team, you will research and resolve customer data inquiries to foster long-term, successful relationships. 

• Gather and verify relevant data from various sources such as online databases, websites, company records, or industry reports. Cross-check research against multiple sources to ensure the accuracy and reliability of the data collected.
• Enter data into databases or software with high attention to detail to avoid errors.
• Review data entries to correct any inconsistencies, duplicates, or incomplete information.
• Maintain detailed records of all research conducted and data entered for future reference and to communicate project milestones.
• Liaise with other team members or departments to obtain necessary data or clarify research goals.
• Present research findings or data summaries to supervisors or colleagues in a clear and concise manner.
• Act as the resource for customer inquiries and concerns. Resolve issues promptly and effectively, ensuring a high level of satisfaction and a positive experience with Q4.

• Minimum of 2+ years work experience in a corporate environment, ideally in a SaaS based environment.
• Self-starters with determination to find detailed content.
• Superb attention to detail, with organizational, communication, and multi-tasking skills. 
• Knowledge of/interest in capital markets, investor relations and institutional investing.
• Experience successfully managing research-based projects.
• Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in group discussions.
• Ability to manage a busy calendar and prioritize competing priorities.
• Bachelor’s degree or equivalent is an asset.

• Alignment with Q4’s values - customer obsession, integrity, bringing big ideas to life and making impacts together. 
• Proven ability to foster collaboration across departments.
• Strong sense of accountability and ownership over team success and product quality.
• Highly motivated, self-confident, and driven to achieve exceptional results.
• Experience navigating the fast-paced environment of a successful startup.
• Self-starter with a positive "can-do" attitude.
• Service-oriented approach for fostering positive relationships with internal and external stakeholders.

Why Q4?

We are motivated by solving complex problems in unorthodox ways.  Emphasis on your well-being means you experience your true potential.  We offer a variety of benefits to ensure you can always work hard and have fun:

- Health & dental benefits to balance your heart, mind, and body;   

- Flexible paid time off so you can truly recharge and enjoy life;

- Virtual team building and socials, keeping people connected is important to us; and 

- A fantastic culture to top it all off!

Join #Q4orce

Q4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.

Q4 values diversity and people of all backgrounds and abilities.  Should you require any accommodations prior to or during the interview process, please contact hr@q4inc.com.

#LI-Remote #q4orce