QA Engineering Manager

QA Engineering Manager - Be A Crucial Member of an Innovative Growth Team

Fresh Prints is an NYC-based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools. We have 400+ students who will do $40+ million in sales over the next 12 months.

What can we create through tech? How do we develop additional revenue channels? Increase operational efficiency? How do we usher in the next stage at Fresh Prints? These are the questions our cross-functional Growth Team members work on every day. They are not QA engineers, developers, or marketers but are determined to drive the business forward.

You'd be our QA Engineering Manager of the Growth Team, who is well-versed in Manual and Automation testing frameworks and quality engineering practices. You'll work with our PMs, developers, and designers to understand our business requirements, develop testing automation, and ensure we deploy high-performance and scalable tech. As such, you'll touch every component of QA and manage a team of highly talented QAs under you.

As Fresh Prints grows, you will too. With time, you will be given the space and guidance to have a tremendous impact on the company's future. For the right person, this role offers an uncapped opportunity.

What You'll Do

• Drive the execution and QA delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects, and other cross-functional teams.
• Collaborate with Product Managers to align on business objectives, priorities, and trade-offs and assess risks, if any.
• Take critical decisions for the team whenever required to result in a successful product delivery.
• Should foresee issues and prevent/resolve them at the earliest opportunity.
• Work following Agile development methodologies using various related tools, like JIRA. Ensure the team is motivated, focused, and clear on priorities and has the necessary resources for successful execution. I should encourage and be a role model for the team to go above and beyond.
• Represent the QA team in business-related discussions and articulate business values of the team's contributions in larger business-focused forums and to senior management.
• Drive technical excellence and high-quality deliverables. You should constantly think for the future by building the proper infrastructure at the right time.
• Provide guidance, career development, and coaching to team members.
• Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews.
• Should stay up to date by studying trends in quality management.

Qualifications:

• Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering, or Equivalent discipline
• 9 - 12 years of experience in Software QA with at least 2 - 4 years of team management experience in leading.
• Experience building and leading team(s) of high-caliber QA engineers.
• Must successfully deliver complex, demanding projects for large-scale SaaS product(s).
• Experience working in an Agile environment. Experience playing the scrum master for at least one year is preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.
• Experience with the complete product life cycle, including post-production release support.
• Experience working with multiple functions including but not limited to Product Management, Program Management, UI/UX design teams, Development, Documentation, and Customer Success teams (including Support).
• Should be experienced in QA best practices, including Test Designs and Automation. Ability to handle ambiguity and comfortable working with minimal specifications.

The Best Candidate:

• Is passionate about making a world-class software organization.
• Has experience working on large-scale distributed platforms either as part of a team or must have managed a team building them.
• Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities.
• Has excellent problem-solving and analytical skills.
• Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings. Is comfortable designing and implementing new processes (or) modifying existing processes internally to improve the team's efficiency.
• Can build strong relationships with stakeholders and key partners for the program.
• Has strong business and technical vision.
• Can stay abstract or detail-oriented as the situation demands.
• Has demonstrated the ability to think big, bring new ideas, and build teams & infrastructure for the future.
• Learns quickly; must know when to listen and when to take charge.

Key Responsibilities

• Hire, train and mentor new joiners.
• Conduct smooth onboarding activities for new members.
• Work on the products to gain hands-on experience.
• Constantly monitor and enhance the overall QA processes.
• Conduct weekly 1-1's with the team and provide clear feedback on – what's going well and what needs to be improved.
• Constantly motivate the team to make sure they stay focused & gel together within and across departments.
• Regularly meet with the Product Manager, services & support leads to identify bottlenecks or gaps in the process and work on enhancing them.
• Work with the Documentation team to improve the product documentation.
• Work with the Customer Success team on customer escalations and the overall process to provide the proper guidance both to internal & external stakeholders.
• Ensure the team follows the various auditing processes and meets compliance standards.
• Explore and conduct a feasibility study on new QA tools available in the market.
• Prepare and monitor the automation timelines to ensure optimal test coverage.

Compensation & Benefits

• Competitive salary
• Health insurance
• Personal Accident Insurance (India only)
• The opportunity to learn a lot rapidly
• Working with a talented and engaged team dedicated to building a business together.

Job Location

• The job can be based in India or the Philippines (Remote)
• For candidates from India, we will have an office in Hyderabad eventually. However, working from our office is entirely optional.
• Candidates from other countries may be considered

Working Hours

• 1:30 pm IST - 11:30 pm IST.

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.