Job details

Senior Instructional Designer, Customer Experience

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role

We are seeking a confident leader who will use their knowledge of Instructional Design and training development to assist the Head of Customer Education in building a world class Customer Education Program from the ground up. The ideal candidate has experience developing and managing technical, immersive, software-based learning experiences for external customers using proprietary software. This role will involve a balance between designing and developing learning experiences, and also managing various projects for Customer Education, including those by third-parties. Additionally, this person will be the standard-bearer for what good training looks like within our organization. This role is customer-facing and will have a direct impact on QGenda users' proficiency with all QGenda software products.

How You’ll Make an Impact

Manage various projects related to analyzing, developing, and deploying training materials and tools needed to build a new Customer Education program.
Oversee third-party contractors and vendors involved in training projects to define project scope, costs, timelines, and deliverables, and ensure quality standards are met and projects are delivered on time and within budget.
Continuously assess, update, and improve training programs to ensure they align with business goals and meet the evolving needs of our customers.
Develop role-based, technical training curricula to meet the needs of healthcare staff in hospitals, clinics, and all departments.
Collaborate with development teams to understand upcoming releases and changes to the software.
Design and develop training materials to prepare external customers for new features or updates.
Ensure training materials are updated and delivered to users in a timely manner to coincide with the 2-week product development release cycle.
Create innovative assessments to evaluate the effectiveness of instructional materials based on Bloom’s Taxonomy and other common evaluation techniques.
Serve as a subject matter expert on Instructional Design best practices and emerging trends in training and development.
Work directly with QGenda customers to understand from their perspective “what’s working and what’s not” with their training.
Design, implement, and deploy role-based software certifications for external customers.

Who You Are

Demonstrated experience building a variety of learning experiences and programs from needs analysis through launch in all formats (onsite, virtual, online).
Uses research results to make data-driven decisions and drive improvements.
Excellent collaboration with very technical subject matter experts.
Proficiency using knowledge base platforms (Knowledge Owl, Salesforce Communities).
Proficiency using learning management systems.
Manages projects effectively and efficiently to meet deadlines

Experience You Bring

Bachelor's degree in instructional design, education, or a related field.
Proven experience (3+ years) in instructional design for customer training, preferably in a technology or software company.
Proficiency using training development software and tools (e.g. Adobe Captivate, Articulate Storyline, Camtasia, etc.).
Excellent verbal and written communication skills.
Strong organizational abilities and attention to detail.
Experience using Docebo LMS is preferred.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement 401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

QGenda Glassdoor Company Review

3.6