Customer Exerience Researcher

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Experience Researcher Role

The Customer Experience Management team is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal.

You will be responsible with planning, executing and following-up research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view. We also expect you to have knowledge and ideas on how to best do the research in a way that scales and provides us with actionable feedback.

What makes this role interesting?

• Planning and implementing usability research activities, synthesizing qualitative/quantitative data, and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle.
• Designing our Voice of the Customer surveys and create a close cross collaboration with the product researchers to seek alignment.
• A hands-on role, and includes writing test plans, moderating sessions, writing reports, and delivering findings to not just the designers, as well other stakeholders, and C-Level within the company.

Here’s how you’ll be making an impact:

• Work closely with the Voice of the Customer team, Customer Success Journey Designers and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives.
• Plan, execute and follow-up usability studies, using both in-person and remote testing methods in close cooperation with Product Design, R&D and Product Management.
• Conduct usability testing with Qlik customers and partners.
• Share and present tangible findings and prioritized recommendations with other teams on a regular basis.
• Think strategically about incorporating user research best practices into future Qlik customer experience development.

We’re looking for a teammate with:

• 2-5 years’ experience in user research and usability analysis
• Bachelor’s or Master’s degree in human-Computer Interaction, Human Factors, User Research or related field
• Proven track record of executing usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, and the web.
• Excellent verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and executives.
• Proficiency in qualitative and quantitative research methods such as remote testing, metrics-based testing, survey evaluation, heuristic evaluation, semi-structured interviews and user-centered design principles.
• Self-motivated, detail-oriented and able to manage multiple projects simultaneously.
• Understanding of how to work with large data sets is a definite plus;
• Ability to effectively work and communicate with colleagues in remote locations, in a multi-national environment between different time zones; and
• Willingness to do some travel required.

The location for this role is:

Spain - Barcelona

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.