Global Marketing Tech Operations Manager

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Global Marketing Tech Operations Manager Role

The Global Marketing Tech Operations role is a key contributor to the overall lead management process and the management of tech stack utilized by Marketing Operations, Marketing, Demand Centre (BDR and SDR) and Sales teams. This role will be working across different business units.

In this role, you will be responsible for the governance and management of multiple business processes and technologies in our stack supporting lead lifecycle and customer journey.; with a primary focus on our event management platforms and processes. Our tech stack include but not limited to CRM, marketing automations, lead routing and assignment, sales prospecting and engagement, chat engagement, and predictive/scoring/profiling engine. In this role, you will own user management, design and maintenance of systems integrations and workflows in place between systems, troubleshooting issues, and drive optimization needs.

What makes this role interesting?

• Be part of the team that effect change in the business resulting in productivity gains and pipeline generation
• Continuous learning on the technological advancements and the opportunity to apply the fast-evolving AI capabilities in our tech stack and business processes
• Expand your business network through cross-functional initiatives

Here’s how you’ll be making an impact:

• Own vendor relationship for regular business reviews and product roadmap update
• Maintain existing and project manage future integrations of On24 and other event platforms with other technologies to enhance efficiency and provide comprehensive insights
• Own relationship with stakeholders to identify areas of optimizations to expand usage and drive adoption of webinar/event tools
• Set up and manage users, users permissions and roles across your technologies
• Own and maintain best practice process documentations and other resources for enablement and adoption
• Collaborate with stakeholders to define webinar/event goals and objectives
• Develop and communicate usage and performance metrics to stakeholders
• Provide insights and recommendations for improving future webinars/events based on data analysis
• Support the builds of webinars/events on On24 and other relevant event platforms
• Conduct pre-webinar checks and rehearsals to ensure smooth execution
• Troubleshoot issues during the planning or live phases of webinars/events

We’re looking for a teammate with:

• Excellent project management and organizational skills
• Ability to demonstrate analytical and problem-solving skills
• Proven ability to prioritize, work independently within a fast-paced environment
• Self-driven with ability to work independently, but works well as part of a larger group
• Excellent verbal, written and communication skills
• Strong attention to detail
• Experience training users on usage of technologies and generating documentation for process flows
• Ability to work cross-functionally between teams (IT, marketing, sales, marketing operations)
• Proven experience managing webinars and other event platforms
• Strong knowledge of webinar/events platforms (On24 and similar)
• Strong knowledge of CRM  (Salesforce.com preferred)
• Strong knowledge of marketing automation (Marketo preferred)
• Good working knowledge of lead management, inbound and outbound processes
• Drive to learn and establish self as subject matter expert on multiple marketing technologies
• Languages: Business level English mandatory, other relevant languages would be an advantage

The location for this role is:

King of Prussia, USA 

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $ 94,930.00USD MIN – 110,000.00 USDMAX per year.  Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.