Staff Software Engineer, Platform & Infrastructure

Qualified is the PipelineAI platform for B2B companies around the world. With Piper the AI SDR, Qualified offers a whole new way to grow inbound pipeline with one powerful platform. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

Overview

We’re looking for a deeply experienced Staff Software Engineer to serve as the technical anchor for our Infrastructure and Platform team, partnering closely with our senior engineering leadership to deliver a highly resilient, scalable, and developer-friendly platform.

This is a pivotal role focused on driving technical strategy, implementing foundational systems, and up-leveling engineering excellence across our stack. You’ll lead initiatives that ensure our platform can support our next phase of growth, from deployment automation and observability to system performance and fault tolerance. If you’re passionate about building robust systems, love solving hard infrastructure problems, and enjoy elevating the teams around you, this role is for you.

What You’ll Do

1. Set the Technical North Star: Design and evolve our infrastructure, architecture, and platform capabilities to enable safe, scalable, and high-velocity development across all teams.

2. Drive Resilience & Reliability: Lead efforts to harden the platform against failures, introduce chaos testing, improve observability, and enable progressive delivery at scale.

3. Empower Engineering Teams: Build internal tools, deployment workflows, and shared services that dramatically improve developer productivity and reliability by default.

4. Hands-On Systems Building: Ship infrastructure-as-code, write automation, and contribute to the underlying services powering our platform (Kubernetes, CI/CD, monitoring, etc.).

5. Mentor & Influence: Set the bar for technical excellence and mentor engineers across teams. Drive cross-functional collaboration and advocate for platform-first thinking.

What We’re Looking For

• 8+ years of experience in software development (Staff/Principal level), with a strong background in infrastructure, platform engineering, or SRE roles in high-scale environments.

• Deep experience with cloud-native infrastructure (AWS, Kubernetes, CDK) and platform tooling that supports resilient, observable systems.

• Proven success leading large, cross-cutting technical initiatives, with strong systems thinking and a pragmatic, business-aligned mindset.

• Strong programming skills in at least one backend language (e.g., Go, Ruby, Python) and familiarity with CI/CD systems, monitoring stacks, and infrastructure automation.

• Strong communication skills; able to articulate complex ideas to both technical and non-technical audiences and drive alignment in cross-functional settings.

• Passion for mentorship; committed to growing and inspiring engineers through code reviews, pair programming, and knowledge sharing.

Why Join Qualified

• High-Impact Role: You’ll shape our platform and directly influence key business outcomes.

• Close Collaboration: Work side-by-side with our CTO and an experienced leadership team at a pivotal stage of our growth.

• Cutting-Edge Tech: Build and scale AI-driven products that redefine B2B pipeline generation.

If you’re ready to take on a high-visibility role where you’ll lead critical initiatives and help shape the future of our AI-powered platform, we’d love to hear from you.

About Qualified

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

One Team

We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.