Quality Assurance Business Partner

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is one of the nation’s leading home care providers and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Quality Assurance Business Partner to join our team in our central region.

In this role you’ll be working as key member of the quality assurance team and acting as a point for contact for the wider business. The role of Quality Assurance Business Partner is crucial in ensuring the success of our central region by maintaining accurate files and ensuring we meet the standards set by CQC.

Main Responsibilities

• Provide expert guidance and direction to Area Care Managers in relation to quality and compliance
• Identify any areas of opportunity to improve the quality and compliance of the region and branches
• Drive the Quality Agenda set by the Head of Quality across the region/area
• Support the Area Care Managers in the completion of internal quality assurance audits that improves the quality and compliance of every branch whilst identifying quickly areas for improvement
• To initiate, prioritise and manage a process with the Area Care Manager for reviewing branches that are underperforming in quality and compliance
• Ensure “Best Practice” is shared throughout the region to improve and exceed overall quality, compliance and service standards.

About You

To be successful in this role you’ll need to have previous experience of working in a quality or compliance role within the care sector. You’ll also need to be self motivated and passionate about person centred care.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.