Quality Assurance Inspector

Quality Assurance Inspector

Distribution Center (DC)

Shimano North America Holding, Inc. is a global company that offers the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports.

We are seeking a Quality Assurance Inspector to join our team! At Shimano, we welcome your talent, innovation, and enthusiasm.

We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.

Job Summary:

The Quality Assurance Inspector is responsible for providing a high level of professional, competent service to all customers of Shimano's warranty department. This position will also be responsible for ensuring that quality standards are met.

Job Level:

Entry Level

Essential Duties/Responsibilities:

• Ensures all warranty returns are processed correctly and promptly.
• Receiving and verifying shipment returns for completeness and accuracy and maintaining proper records required, which includes tracing lost or misrouted packages and initiating credit memos for returns.
• Investigating problem situations and determining the appropriate method of resolution. Inform supervisor when necessary.
• Share customer feedback and suggest new ideas to improve department procedures and services.
• Warehouse product put-aways and transfers.
• Other Quality Assurance Team jobs such as receiving UPS and cleaning up.

Job Qualifications:

• Knowledge and repair of Shimano's bicycle and fishing products are preferred, and identifying new packaging is a plus.
• Must become technically proficient with all Shimano products to provide responsive and competent telephone and e-mail support to customers in areas of product warranty.
• Good verbal communication skills that can effectively communicate over the phone.
• Strong analytical skills and a strong appreciation of customer importance.
• Good follow-through skills and be ready and eager to lend a hand to help customers and peers with challenges.
• Computer skills (PC: Windows, Excel, Word, AS400 knowledge a plus).
• Ability to develop and maintain a positive relationship with customers and within other Shimano departments.
• Attention to detail is essential.
• Effective time-management skills.
• Ability to work in a warehouse environment on a regular/full-time basis
• Lift and move materials 50 plus pounds.
• Ability to work in a fast-paced environment.
• Must be a well-organized, observant, self-starter who can manage various projects simultaneously with little oversight.
• Frequent overtime is required.

Education:

High school diploma or GED equivalent.

WORKING CONDITIONS

Environment:

• Approximately 100% of the time performing job duties is spent indoors in a warehouse with limited heating or air conditioning.
• Approximately 75% of the time is spent on the computer.
• Noise level in the work environment is usually moderate.
• The temperature of the work environment is equal to the outside temperatures of the area.

Physical Demands:

• Occasionally lift from overhead or below the waist.
• Occasionally bend, twist, push, pull, climb, squat, crawl and kneel.
• Frequently reach with hands and arms; climb or balance; stand and walk; grasp with hands and fingers; and lift (up to 50+ lbs.).
• Continuously sit, use hands to finger, handle or feel objects, tools, or controls.

Machines, Tools and Equipment

• Continuously use copier, fax, printers, and 10-key calculator.
• Continuously use writing instruments, computer and telephone.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.