Job details

Quality Assurance Representative - job 1 of 4

This is a remote position.

The Remedy Corporation has an ongoing need for Quality Assurance Specialists.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters! This serves in place of customer satisfaction surveys.

It's that simple! We provide the company to call; you make the call!

You will set your own schedule, so you can work anytime that fits YOUR schedule. As we have an ongoing need for Quality Assurance Specialist, you can get started as soon as this week.

Responsibilities:

Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Document detailed information of overall experience
Complete review submission form prior to the required deadline
Ensure that form is free of errors and misinformation