Team Player (Customer Experience)

POSITION PURPOSE / SUMMARY STATEMENT :

The Team Player is to deliver a great client experience through assessing needs, product education and engaging communication to provide a personalized shopping environment.

SUPERVISORY RESPONSIBILITIES :

• This position does not have supervisory responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Greet customers to assess customer needs and provide an exceptional shopping experience
• Describe footwear and apparel technology to ensure customers are making informed decisions for their purchase
• Recommend, select, and help locate merchandise based on customer needs
• Maintain knowledge of sales, promotions, and policies regarding purchases and exchanges or returns
• Demonstrate the features and benefits of footwear and apparel to maximize sales goals
• Watch for and recognize security risks and thefts as well as know how to prevent or handle these situations
• Maintain store appearance by straightening, sizing, and refolding merchandise to create exceptional shopping experience
• Support the processing of shipment and merchandise by sensoring, repricing, and filling the sales floor with product to sell to customers
• Retrieve product from the floor, back-stock and/or up-stock using provided equipment as needed

KNOWLEDGE, SKILLS & ABILITIES :

• Exceptional customer service skills
• Ability to work in a fast-paced environment
• Reliable with a strong work ethic
• Knowledge of basic mathematics including addition, subtraction, division, and multiplication and their applications
• Ability to conduct self in a professional and respectful manner with customers and employees
• Excellent verbal communication skills
• Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
• High sense of urgency
• Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs
• Must have the ability to travel to assigned store with own transportation methods
• Willing to work as part of a team and complete some work independently
• Ability to maintain regular and punctual attendance

CORE COMPETENCIES :

• Customer Orientation
• Innovation & Creativity
• Collaboration & Mutual Respect
• Leadership
• Results Driven

MINIMUM QUALIFICATIONS

EDUCATION/EXPERIENCE :

• This is an entry level position

PHYSICAL DEMANDS : In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to stand, walk, and squat the majority of the work shift
• Must be able to lift, move and carry up to 25 pounds
• Must be able to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear, and speak in order to communicate with employees and other customers
• Vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to have manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

Moderate : Mostly standing, walking, bending, frequent lifting, ladder climbing, reaching

WORK ENVIRONMENT : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:

• Flexible schedule

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Work Location: In person