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Financial Services & Insurance Leader

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Financial Services & Insurance Leader
 
Why We Have This Role

At Qualtrics, we empower financial services organizations to enhance both customer and employee experiences through tailored insights and innovative solutions. Our financial services offerings help clients understand and improve every aspect of the customer journey and employee engagement, ensuring they can make informed, data-driven decisions. With our industry-leading experience platform, enhanced by unique data and powerful analytics, we lead the way in transforming experiences within the financial services and insurance sectors.

We are seeking a seasoned sales leader in North America to drive new commercial growth for our financial services solutions, particularly in the realms of customer and employee experience.

How You’ll Find Success
  • Collaborate with Financial Services Leadership: Work closely with the financial services leadership team to craft and implement a strategic sales plan focused on expanding our offerings while identifying high-growth opportunities, target customer segments, and competitive differentiation in both customer and employee experience.
  • Drive Revenue Growth: Leverage your expertise in financial services solutions and customer/employee experience management to achieve substantial annual business expansion, aiming for 50%+ growth.
  • Close High-Value Deals: Demonstrate a proven ability to influence and close high-value contracts, ensuring strategic alignment and long-term value creation for financial services clients.
  • Deliver Exceptional Client Experiences: Exceed customer expectations and foster trust with financial stakeholders by consistently delivering outstanding service, particularly for large-scale contracts in both customer and employee engagement.
  • Cultivate a High-Performing Sales Culture: Foster an innovative and high-performing sales culture that emphasizes collaboration, continuous learning, and sharing best practices among team members.
  • Exhibit Commercial Acumen: Exhibit a strong grasp of commercial strategies, including deal structures, pricing models, and key performance metrics specific to the financial services industry.
  • Champion Continuous Improvement: Inspire a mindset of transformation and adaptation, guiding your team to excel in a rapidly evolving financial landscape.
  • How You’ll Grow
  • Strategic Leadership Role: As a key member of the financial services sales team, you will influence organizational initiatives with executive exposure that substantially impacts the company's long-term strategy concerning both customer and employee experience.
  • Thought Leadership: Stay current on trends and advancements in customer and employee experience within the financial sector, serving as a thought partner in identifying new opportunities for growth.
Things You’ll Do
  • Lead a Team of Leaders: Manage a team of North America leaders focusing on both enterprise and midmarket financial services clients, addressing needs across customer and employee engagement. Create scalable systems of accountability and forecasting that exceed quotas over time.
  • Coach and Mentor: Provide guidance in sales strategy, pipeline management, and career development to help your direct reports excel in both customer and employee experience sales.
  • Recruit and Retain Talent: Attract and nurture a talented team of sales professionals skilled in the nuances of financial services sales related to customer and employee experience.
  • Facilitate Complex Sales: Train your team on navigating complex financial services sales processes, including stakeholder engagement and contract negotiations related to holistic experience management.
  • Build Relationships with Financial Services Leaders: Develop professional relationships with existing clients and prospects within financial services organizations, engaging at all levels, focusing on both customer and employee experience improvements.
  • Understand Qualtrics Financial Services Solutions: Maintain in-depth knowledge of Qualtrics' financial services offerings, particularly in areas relating to both customer and employee experience and artificial intelligence within the financial sector.
  • Competitive Landscape Awareness: Keep abreast of the competitive landscape to assist in crafting proposals that resonate with financial services clients focused on enhancing customer and employee experiences.
  • Collaborate Across Departments: Develop positive relationships with other internal areas at Qualtrics, such as Professional Services and Implementation, to ensure a cohesive and collaborative approach to customer engagement.
What We’re Looking For On Your Resume
  • Experience: A minimum of 15+ years in financial services sales or software subscription sales, with commercial leadership responsibilities at the second level or higher.
  • Financial Services Proficiency: Strong proficiency in financial technologies and solutions related to both customer and employee experience.
  • Proven Leadership Excellence: Demonstrated experience in leading high performance large-scale, diverse, and global sales functions within the financial services industry.
  • Educational Background: Bachelor's or advanced degree in business, finance, or a related field.
  • Dynamic Environment Comfort: Comfortable working in a fast-paced, unstructured, and highly competitive environment.
  • Exceptional Communication Skills: Strong communication, presentation, and storytelling abilities, with a talent for building relationships.
  • Location: This position is based in NYC.
What You Should Know About This Team
  • Motivated Individuals: We work with a team of highly motivated and ambitious individuals. Maintaining that energy and spirit is critical to our success.
  • Customer Satisfaction: Our commitment to high customer satisfaction is a point of pride. We continuously seek ways to delight stakeholders.
  • Encouraging Innovation: We emphasize creating space for innovation to flourish, recognizing that great ideas can come from anywhere.
  • Dynamic Day-to-Day: The day-to-day in this role is fast-paced, so the ability to prioritize and focus is crucial for success.
Our Team’s Favorite Perks and Benefits
  • Shape Global Healthcare Strategy: Opportunity to shape and influence healthcare strategy and partnerships critical to the business.
  • Work with a World-Class Team: Collaborate with a talented team driving innovation in patient and employee experience solutions.
  • Competitive Compensation: Enjoy competitive compensation and strategic career development opportunities.
  • Flexible Work Model: Our hybrid work model fosters collaboration while allowing flexibility to work where you feel most productive.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

New York Annual Pay Transparency Range
$461,500$502,000 USD

Average salary estimate

$481750 / YEARLY (est.)
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$461500K
$502000K

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What You Should Know About Financial Services & Insurance Leader, Qualtrics

Are you a sales dynamo looking to make a tangible impact in the financial services sector? Join Qualtrics as a Financial Services & Insurance Leader based in the bustling heart of New York City! At Qualtrics, we empower top-tier financial organizations to elevate their customer and employee experiences to the next level. You will lead a team focused on driving remarkable growth, crafting strategic sales plans, and closing high-value deals that delight our clients. The role calls for a blend of expertise in financial technologies and superior leadership abilities, as you will be coaching a high-performing team, navigating complex sales processes, and building relationships with key financial stakeholders. Your knack for analytics will be key in delivering data-driven insights, while your passion for innovation will help shape the sales culture. In this role, growth opportunities will present themselves faster than you can anticipate! Here at Qualtrics, we encourage strategic risks and foster a collaborative atmosphere where the best ideas can flourish. If you have 15+ years of experience, love a fast-paced environment, and thrive on building trust with clients, this is the perfect opportunity for you to shine. Join us at Qualtrics and be part of a mission-driven team that believes in transforming experiences across industries. Ready to make a difference?

Frequently Asked Questions (FAQs) for Financial Services & Insurance Leader Role at Qualtrics
What are the primary responsibilities of a Financial Services & Insurance Leader at Qualtrics?

As a Financial Services & Insurance Leader at Qualtrics, your main responsibilities will include creating and implementing strategic sales plans, driving revenue growth with financial solutions, building relationships with key clients, and guiding a high-performing sales team dedicated to enhancing customer and employee experiences. You’ll be expected to exceed quotas through proven sales techniques and exceptional client service.

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What qualifications do you need to become a Financial Services & Insurance Leader at Qualtrics?

To qualify for the Financial Services & Insurance Leader position at Qualtrics, you should have a minimum of 15 years of experience in financial services sales or software subscription sales, with a focus on leadership roles. A bachelor’s or advanced degree in business, finance, or a related field is required, along with exceptional communication skills and a strong understanding of financial technologies relevant to customer and employee engagement.

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How does Qualtrics support the professional growth of a Financial Services & Insurance Leader?

Qualtrics is committed to the professional development of its employees. As a Financial Services & Insurance Leader, you’ll have access to thought leadership opportunities, coaching, and mentorship from industry experts. You’ll also participate in strategic initiatives, allowing you to significantly impact the direction of the company while enhancing your career trajectory.

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What does the team dynamic look like for a Financial Services & Insurance Leader at Qualtrics?

The team dynamic at Qualtrics is highly collaborative and invigorating. As a Financial Services & Insurance Leader, you'll work alongside highly motivated individuals who share a common goal: delivering outstanding experiences for clients. The culture emphasizes innovation, continuous learning, and the mutual sharing of best practices, making it an exciting environment to thrive in.

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What is the expected salary range for a Financial Services & Insurance Leader at Qualtrics?

The salary range for a Financial Services & Insurance Leader at Qualtrics in New York City is between $461,500 and $502,000 annually. However, actual compensation may vary based on your location, relevant experience, and other job-related criteria, along with potential bonuses and stock options that enhance overall earnings.

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Common Interview Questions for Financial Services & Insurance Leader
How do you approach creating and implementing a sales strategy for financial services at Qualtrics?

A successful approach involves thorough market analysis to understand customer needs, identifying high-growth opportunities, and utilizing data insights to align our offerings with market demands. Tailoring the strategy to emphasize both customer and employee experience will be crucial in resonating with financial services clients.

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Can you describe your experience with closing high-value deals in the financial sector?

I often cite specific examples involving how I identified and cultivated relationships with key stakeholders, negotiated terms that aligned with both parties' interests, and ensured follow-ups that provided value, leading to successful closures of substantial contracts.

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What methods do you use to maintain a high-performing sales culture?

Fostering a high-performing sales culture starts with clear goal-setting, regular feedback sessions, and continuous learning through training programs and workshops. Additionally, I believe in celebrating team wins to motivate and encourage a collaborative environment.

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How do you ensure customer satisfaction when managing large-scale contracts?

I prioritize open communication with clients throughout the engagement process, ensuring I address their evolving needs and concerns timely. Regular check-ins and performance evaluations help me ensure we're meeting expectations and adapting as necessary for optimum client satisfaction.

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What techniques do you use to coach and mentor your sales team?

In my coaching, I focus on personalized development plans that align with individual strengths and weaknesses. I conduct regular one-on-one sessions to provide constructive feedback, share successful techniques, and facilitate role-playing exercises to enhance their skills effectively.

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How do you handle complex sales processes in financial services?

I approach complex sales by breaking down the process into manageable components, clarifying roles and responsibilities for each stakeholder, and equipping my team with the tools and strategies needed to navigate negotiations smoothly.

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Can you give an example of how you've used analytics to drive decisions?

I once leveraged customer data analytics to identify pain points in the customer journey, which informed our sales approach and tailored our offerings to closely align with client needs, resulting in a significant increase in customer engagement and contract renewals.

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What role does relationship-building play in your sales strategy?

Relationship-building is foundational to my sales strategy. I invest time meeting clients to understand their unique challenges and preferences. Building trust leads to long-term partnerships where clients are more likely to turn to us for eSolutions tailored to their needs.

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How do you stay informed about trends in financial services?

I regularly participate in industry conferences, webinars, and subscribe to notable financial publications. Additionally, I network with peers and engage in thought leadership sessions that provide insights into emerging trends and challenges in financial services.

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How do you balance team collaboration and individual accountability?

I promote a culture of collaboration by regularly organizing team workshops and brainstorming sessions while setting clear individual performance metrics. This way, everyone is encouraged to contribute to shared goals while maintaining responsibility for their own results.

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At Qualtrics, our mission is to build technology that closes experience gaps.

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DATE POSTED
April 12, 2025

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