Senior Project Specialist - STaR

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

STaR Senior Project Specialist

Why We Have This Role

At Qualtrics, building and leading best-in-class Brand (BX) research studies is the core duty of the Project Specialists in the STaR team. Our Project Specialists ensure the success of research projects by managing project timelines and ensuring everyone is clear on their roles and responsibilities to deliver against client expectations. They play a pivotal client lead role during the lifecycle of the program from setup to key deliverables, with an extra focus on managing data collection.

How You’ll Find Success

• Support the Strategy and Research (STaR) process from project implementation through final deliverables
• Coordinate timelines, communications, and manage expectations of clients and vendors, and internal teams
• Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables 
• Lead the data collection efforts on projects and support other deliverables, as needed
• Ensure that projects are set up for long term success with strong sampling plans that maintain respondent quality and feasibility throughout the life cycle of a project
• Perform advanced technical setup on client surveys, including setting up survey logic, creating quotas, testing the survey with vendor partners, and more
• Become proficient in use of the Qualtrics software
• Build and maintain client relationships as the frontline point of contact with our customers
• Work across a broad team of experts to create best in class Strategy and Research platforms for some of the most recognized brands in the world
• Exhibit a track record of delivering exceptional client experiences
• Maintain continuous improvement and growth mindset

How You’ll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

• Hands-on experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You’ll Do

• Set up survey projects in the Qualtrics platform
• Review and testing these surveys 
• Ensure that survey programming and quotas are working as anticipated
• Review and advise on data collection plans
• Send the survey to potential participants
• Manage vendors who aid in the collection of responses
• Self-serve sample needs in Qualtrics’ private marketplace
• Monitor the collection of responses
• Support clients on multi country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
• Analyze data stability for longitudinal health of the program
• Ensure data quality using our proprietary methodology
• Participate in project debriefs and reviews
• Manage project level budgets, to deliver margin
• Lead contact and follow-up with clients, partners, and internal stakeholders to facilitate renewal
• Provide key inputs to update scope of contract and assess account risk associated with renewal
• Conduct survey programming and technical updates in support of client success packages
• Maintain accurate source of record on all customer communication
• Accountable for 30 renewals per project manager

What We’re Looking For on Your Resume

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

• Bachelor’s degree or higher in market research, marketing, economics, sociology, psychology, statistics, or other relevant fields
• 1-2 years of experience working at a Saas/Technology Company, Market Research Agency, or Consulting Firm (requirement depends on role level)
• Superb written and verbal communication both internally and externally
• Excellence in time management and ability to prioritize workloads
• Comfortable working in a fast-paced, unstructured, and highly competitive environment
• Excellent attention to detail, troubleshooting abilities, and problem solving skills
• Experience leading or supporting research projects, either in an academic or professional capacity
• Experience with Qualtrics platform, preferred
• Experience with basic statistical analysis (requirement depends on role level)
• Fluency in English

What You Should Know About This Team

Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success

Our Team’s Favorite Perks and Benefits

• Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year)
• Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities
• We take pride in our office design aiming at fostering creativity
• We believe in sharing Qualtrics' success which is part of the compensation for all employees