Media Operation Technician

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.The OpportunityReporting to the Manager, Broadcast Engineering, The Media Operations Technician will work to ensure the accurate and successful operation of transmission output ensuring seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best working practices. You will manage the operation of end-to-end media management workflows used by the edit suites, live control rooms and non-live playout. Media Operations Technicians are accountable for ensuring all of our content plays out 100% of the time. In all where errors and issues are found, the MOT should perform fault finding and escalate to the correct team to ensure no quality issues ever reach our customers. This role is based in St. Petersburg, Florida.Who We AreQVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.Your Impact• You will maintain the health and quality of all outbound transmission/streaming & inbound returns.• You will support additional live feeds and social media simulcast programming.• You will be responsible for playout of all live and non-live channels.• You will implement live streaming to multiple platforms.• You will monitor and work with the system dashboards to ensure that systems and platform monitoring is functional, troubleshooting issues when they arise.• You will correct configuration and operation of all applications in the Media Operations Center including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met.• You will monitor all sales and inventory data and respond with appropriate on-air graphic information.• You will monitor network management dashboard and troubleshoot all Broadcast network devices.• You will conduct routine QC checks on software, processes, equipment and all incoming and outgoing video and audio signals.• You will perform service recovery according to set procedures during both server-based play out and live shows, informing all relevant departments through the ticketing system.• You will correct configuration and operation of all applications in Media Operations including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met.• You will be first line investigation and resolution of technical and operational issues within the transmission and MAM environment and control room systems, still store, play out, graphics, cameras, robotics, switchers and routers.What You Bring• Minimum Education:• College degree, technical school, Military training or equivalent combination of training and experience required.• Minimum Experience:• One or more years of recent engineering, control room, media operations or network operations experience in a television broadcast environment.• Overall knowledge of the television production processes broadcast operations and technical production requirements.Remote work is not permitted in NYC at this time.#LI-LM1#Onsite