Manager, Content Services & Workflow

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.  



QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.   

The Opportunity

The Manager, Content Services and Workflow leads a team tasked with leading prioritization, resource allocation and traffic operations for all of Omnichannel Content, assessing thousands of projects and tens of thousands of assets along with creating efficiencies and innovation of Omnichannel Content’s workflows and processes. Reporting to the Director, Content Services, this role supports all aspects of content creation and organization across QVC Group’s 3 brands: QVC, HSN and streaming. Manages and improves upon the content briefs/requests from all of our partner teams, assessing where work can be combined and projects can be scaled. This position will work closely with the Omnichannel Content leaders to prioritize requests and initiatives while driving process efficiencies and capacity planning. 

This strategic role needs a change agent and creative thinker who can build processes from the ground up.  The role also has seeks synergies with the Content Factory, Content & Creative, and livestream production. This role optimizes talent by providing leadership, and the continued development and growth of direct reports, including recruiting, goal setting, performance management and team development.

Your Impact

Workflow, Services, Resource Planning and Prioritization

• Help and communicate Universal content brief, creating prioritization guidelines in partnership with cross platform leaders.
• Advocate to understand the strategies of our partners, and assign projects at a prioritized scale. 
• Assess KPIs of each request, looking to combine requests, allowing us to create more content in less time. This involves close and constant communication with the Content Factory, handing off content requests to this one-of-a-kind content engine.
• Guide cross functional stakeholders at all levels by defining the appropriate amount of resources dedicated to projects.
• Identify opportunities and build tools and procedures to maximize resources, innovations and efficiencies.
• Develop strategy to analyze project metrics and employ learnings by evolving project assignments.
• Oversee workflow while partnering with other Omnichannel content leaders and supervisors on project assignments.
• Provide direction, standards and ensure compliance of content request procedures for partner team members who are requesting content from across our three brands.
• Lead the implementation of workflow and process for any new Omnichannel Content needs across platforms.

Leadership and Cross Functional Partnerships

• Create a culture that thrives on change, looks for new ways of working, and feels safe to bring forward ideas and suggested adjustments.
• Accountable for the continued career development and growth of direct reports, including goal setting, performance management and continuous coaching.
• Communicates major initiatives and milestones, keeping team closely tied to the priorities and successes of the QVC Group and how their work impacts these goals.
• Create and communicate a compelling vision for the team.

What You Bring

• 10+ years creative leadership experience with passion for new technology and innovation
• Bachelor’s Degree or higher in Communications, Journalism, Video Production, Film or related fields preferred
• Understanding of Continuous Improvement tools and methodologies. Expertise in workflow management, resource planning and accountability.
• Proven experience leading large diverse teams with a focus on culture, engagement and optimizing team productivity
• Dynamic, creative personality, effectively engaging and influencing the organization
• Must have broad knowledge of  and curiosity about television/social/digital/content production, including creative, development, strategy, post production, and execution
• Ability to quickly analyze data/situations and draw relevant conclusions to have positive effects on business in a complex environment; ability to make decisions to achieve desired results
• Budgeting experience and working knowledge of basic accounting

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. 

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