Job details

Rail Operations Support Specialist

Company Overview:

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview:

We are seeking a Rail Operations Support Specialist with a background in operations that has experience with shipping, railroad, trucking or transportation in a heavy industrial environment.

How You Will Make An Impact:

IT Support and Troubleshooting: Assisting end-users with technical issues, providing troubleshooting and problem-solving assistance, and resolving hardware or software-related problems.
User Management: Creating, modifying, and deleting user accounts, including granting or revoking access privileges.
Network Administration: Configuring and maintaining the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
System Administration: Managing servers, operating systems, and software applications, including installation, configuration, updates, and troubleshooting.
Security Management: Implementing and maintaining security measures, such as user authentication, access control, data encryption, antivirus software, firewalls, and intrusion detection systems.
Data Backup and Recovery: Planning and executing regular data backups, ensuring data integrity, and implementing disaster recovery strategies to minimize data loss in the event of system failures or disasters.
Hardware and Software Inventory: Keeping track of hardware and software assets, including their deployment, maintenance, and licensing.
Patch Management: Monitoring and applying security patches, software updates, and firmware upgrades to ensure systems are up to date and protected against vulnerabilities.
Monitoring and Performance Optimization: Monitoring system performance, analyzing logs, identifying bottlenecks, and implementing optimizations to enhance efficiency and reliability.
Documentation: Creating and maintaining documentation, such as system configurations, user manuals, standard operating procedures, and IT policies.

What You Will Need To Succeed:

3-5 years of operations experience in shipping, rail, trucking or transportation.
OS (Operating Systems) knowledge - Basic Linux commands is a plus.
Experience with databases such as SQL or PL/SQL Developer, TOAD, etc.
Experience with tools to monitor either applications or databases.
Ticketing tools knowledge using Help Desk ticket (Jira Service Desk), a plus.
Strong attention to detail and organizational skills, including the ability to follow a detailed operational manual and complete tasks within designated timeframe.
Strong written and verbal communication skills.
Must be able to work onsite 8 am to 5 pm PST, 5 days a week.

Preferred Qualifications:

You will stand out if you have...

Supported ABB XJD, XCC, and remote table protocols for IY and CY cranes.
Supported the CAMCO OCR system.
Supported Navis N4 software.
Supported NOW Solutions DGPS system.
Supported MiJack Yardeye RTLS system.
Supported EDI and billing issues as related to rail operations processes.
Navigated monitoring dashboards to review possible issues.
Upgraded software based upon instructions provide by software vendor.
A degree in a related field from an accredited college or university.
Maritime shipping or operations experience.

Compensation:

The estimated pay range for this position is USD $70,720/Yr. - $79,040/Yr. and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion:

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

Job description is subject to change.

By Milestone Technologies

Milestone's mission is to revolutionize the way IT is deployed and supported worldwide. We aim to be a trusted partner and resource for our clients by creating and executing against a strategy that directly addresses critical business, financial, ...

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INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Fremont, CA

DATE POSTED

June 10, 2023