Job details

Director, Crew Communications

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.   

Job Description

Your Role at Raising Cane’s:

The Director of Crew Communications plays a key role in our multi-functional internal communications department with a specific focus on written communications. This role is responsible for implementing strategic communication programs and content to build and strengthen the company’s voice to our entire internal community, with specific focus to our restaurants but also including our Restaurant Support Offices (RSOs) and Franchise Partners. This position collaborates with a multitude of cross-functional departments and all levels of leadership representing communications on all new and existing projects within the restaurant and support office scope. This position will serve as a primary ambassador for the internal brand, managing a small team and developing tools and programs that ensure all communications shared are consistent with the brand identity of the organization, effective for our Crew, and fully aligned with Raising Cane’s mission, values, and goals. This role supports the Senior Director and ensures content adheres to Raising Cane’s high standards.

Your Impact and Responsibilities:

Partners with the Senior Director of Crew Communications to develop and lead the execution of the department’s support of Cane’s mission, values, goals and brand identity
Exhibits excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills
Demonstrates superior management skills and the ability to influence and engage leadership, direct reports and peers
Builds and fosters collaborative relationships with other departments within the organization—based on open and two-way communications—to stay informed of new initiatives and provide communications support for change management, culture-building and continuous improvement
Facilitates consistent exchange of information and alignment of efforts with operational and program communication teams to optimize planning and outreach
Provides internal communications expertise, advising a broad range of internal constituents on the most effective and efficient methods of achieving their communications goals
Leads a productive partnership with our Restaurant Excellence department and field-based teams to coordinate and drive the effectiveness of internal communications
Oversees the execution of all internal communication materials and programs
Tracks and measures all levels of engagement
Oversees the day-to-day activities of the communications function, including budgeting, planning and crew development
Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality
Mentors and develops crew using a supportive and collaborative approach on a consistent basis

Qualifications

Requirements for Success:

10 years of communications experience required, with an emphasis on field or internal communications
Experience in quick service, food or beverage brand
Highly collaborative style; experience developing and implementing communications strategies
A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently
Relationship builder with the flexibility and finesse to "manage by influence”
High energy, maturity and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels
Self-starter, able to work independently, and entrepreneurial in a fast-paced environment
Energetic, flexible, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical initiatives
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Must maintain confidential information
Able to work out of the Dallas Restaurant Support Office located in Plano, TX, full time
Capability to travel 10% of the time, requiring overnight stays and occasional weekend travel, based on calendar of events
Bachelor’s degree required - emphasis on Communications, Journalism and/or Public Relations, Master’s degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidate Privacy Notice

Raising Cane's Glassdoor Company Review

3.9

Raising Cane's DE&I Review

No rating

CEO of Raising Cane's

Todd Graves

Approve of CEO

Average salary estimate

$115000 / YEARLY (est.)

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$100000K

$130000K

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What You Should Know About Director, Crew Communications, Raising Cane's

At Raising Cane’s Chicken Fingers, we're known for serving up the most delicious and craveable chicken finger meals that our customers adore. As the Director of Crew Communications, you’ll have the exciting opportunity to shape how we communicate within our growing team. Based out of our Restaurant Support Office in Plano, Texas, you'll play a pivotal role in enhancing our internal communications that resonate across our restaurants and offices. Partnering closely with the Senior Director, your innovative strategies will help maintain our brand’s voice while ensuring every communication supports our culture and mission. Your day-to-day tasks will include managing a talented team, developing impactful content, and fostering collaborations across departments. As an ambassador for our internal brand, you will ensure that our communications are engaging, informative, and aligned with Raising Cane’s high standards. We’re seeking someone with a wealth of experience in communications, particularly within the food and beverage industry. Your excellent problem-solving skills and collaborative spirit will empower you to build strong relationships within our organization and effectively drive change. If you thrive in a fast-paced environment and have a passion for nurturing talent while communicating crucial information, this is your chance to make a significant impact on our team and ensure that every Crewmember feels valued and informed.

Frequently Asked Questions (FAQs) for Director, Crew Communications Role at Raising Cane's

What are the responsibilities of the Director of Crew Communications at Raising Cane’s?

The Director of Crew Communications at Raising Cane’s is responsible for developing and implementing strategic communication programs. This role focuses on enhancing the internal voice of the company, managing written communications across restaurants and support offices, and collaborating with cross-functional departments to ensure cohesive messaging. The role also includes overseeing the day-to-day communication function and mentoring team members to achieve high performance.