Director, Crew Communications

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.    

Your Role at Raising Cane’s:

The Director of Crew Communications plays a key role in our multi-functional internal communications department with a specific focus on written communications. This role is responsible for implementing strategic communication programs and content to build and strengthen the company’s voice to our entire internal community, with specific focus to our restaurants but also including our Restaurant Support Offices (RSOs) and Franchise Partners. This position collaborates with a multitude of cross-functional departments and all levels of leadership representing communications on all new and existing projects within the restaurant and support office scope. This position will serve as a primary ambassador for the internal brand, managing a small team and developing tools and programs that ensure all communications shared are consistent with the brand identity of the organization, effective for our Crew, and fully aligned with Raising Cane’s mission, values, and goals. This role supports the Senior Director and ensures content adheres to Raising Cane’s high standards.

Your Impact and Responsibilities:

• Partners with the Senior Director of Crew Communications to develop and lead the execution of the department’s support of Cane’s mission, values, goals and brand identity
• Exhibits excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills
• Demonstrates superior management skills and the ability to influence and engage leadership, direct reports and peers
• Builds and fosters collaborative relationships with other departments within the organization—based on open and two-way communications—to stay informed of new initiatives and provide communications support for change management, culture-building and continuous improvement
• Facilitates consistent exchange of information and alignment of efforts with operational and program communication teams to optimize planning and outreach
• Provides internal communications expertise, advising a broad range of internal constituents on the most effective and efficient methods of achieving their communications goals
• Leads a productive partnership with our Restaurant Excellence department and field-based teams to coordinate and drive the effectiveness of internal communications
• Oversees the execution of all internal communication materials and programs
• Tracks and measures all levels of engagement
• Oversees the day-to-day activities of the communications function, including budgeting, planning and crew development
• Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality
• Mentors and develops crew using a supportive and collaborative approach on a consistent basis

Requirements for Success:

• 10 years of communications experience required, with an emphasis on field or internal communications
• Experience in quick service, food or beverage brand
• Highly collaborative style; experience developing and implementing communications strategies
• A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently
• Relationship builder with the flexibility and finesse to "manage by influence”
• High energy, maturity and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels
• Self-starter, able to work independently, and entrepreneurial in a fast-paced environment
• Energetic, flexible, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical initiatives
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Must maintain confidential information
• Able to work out of the Dallas Restaurant Support Office located in Plano, TX, full time
• Capability to travel 10% of the time, requiring overnight stays and occasional weekend travel, based on calendar of events
• Bachelor’s degree required - emphasis on Communications, Journalism and/or Public Relations, Master’s degree preferred

All your information will be kept confidential according to EEO guidelines.

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