Job details

Security Operations Center Analyst

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Your Role at Raising Cane’s:

As part of the 24/7 Security Operations Center (SOC) team, the Security Operations Center Analyst is responsible for monitoring, investigating, triaging, and providing situational updates on critical incidents and threats to the safety and security of crew and the brand.

Job Description

Proactively monitors for threats, including violence, civil unrest, active shooters, travel advisories, open source/dark web threats, reputational harm, and other events that could disrupt business operations
Conducts investigations and threat assessments, escalating threats as appropriate and notifying relevant parties in accordance with SOC protocols
Performs a broad range of investigations using a variety of tools such as TLOxp, open-source intelligence (OSINT), social media, web tools, closed circuit television (CCTV), and other in-house proprietary tools
Responds to crises and coordinates initial actions by collaborating with the appropriate RSO and Business Unit partners
Manages and monitors burglar and fire alarms systems, access controls, and CCTV operations
Responds to alarm signals, uses video verification and historical reviews to determine appropriate actions, and dispatches authorities, initiates repairs, or resolves user errors as needed
Conducts internal investigations in support of the Safety and Security team and takes initiative to successfully resolve investigations in a timely and efficient manner
Supports law enforcement requests by collecting and distributing requested evidence, such as video footage or point of sale (POS) data
Accurately and concisely reports on incidents of crises, threats, safety, and security concerns

Qualifications

2+ years of experience in supporting crisis management, security operations, loss prevention, or call center equivalent preferred
Demonstrated experience in safety, security, or crisis management within in a high-growth, results-driven environment, with a solid track record of successfully supporting enterprise security programs
Experience and knowledge with building security, including burglar and fire alarm systems
Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Ability to work effectively and efficiently both independently and collaboratively
Microsoft Proficient: Excel, PowerPoint, and Word
Bachelor’s degree in emergency management, criminal justice, or equivalent experience
Able to work non-standard hours - 2nd and 3rd shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidate Privacy Notice

Raising Cane's Glassdoor Company Review

3.9

Raising Cane's DE&I Review

No rating

CEO of Raising Cane's

Todd Graves

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Security Operations Center Analyst, Raising Cane's

At Raising Cane’s Chicken Fingers®, we’re not just about serving the tastiest chicken finger meals; we’re also dedicated to ensuring the safety and security of our crew and brand. We’re looking for a passionate Security Operations Center Analyst to join our 24/7 SOC team based in Plano, TX. In this vital role, you’ll be at the frontlines of monitoring and investigating threats ranging from civil unrest to potential safety concerns, ensuring our community feels safe and secure. Your days will be challenging yet rewarding as you conduct thorough threat assessments and collaborate with various teams to respond promptly to incidents. By utilizing industry-standard tools like TLOxp and OSINT, you’ll take the lead in managing crisis situations while monitoring burglar and fire alarm systems. We value attention to detail and the ability to stay organized, especially when working on multiple priorities in our dynamic environment. You won’t just be analyzing data; you’ll play a crucial role in safeguarding our beloved Canes’ culture and community. So, if you're ready to leverage your experience in security operations and crisis management in a supportive and energetic atmosphere, Raising Cane's is the place for you to make a difference. Join us as we 'Raise The Bar' and strive towards becoming one of America’s top restaurant brands. We're excited to see what talents you bring to our team!

Frequently Asked Questions (FAQs) for Security Operations Center Analyst Role at Raising Cane's

What are the responsibilities of a Security Operations Center Analyst at Raising Cane’s?

As a Security Operations Center Analyst at Raising Cane’s, your primary responsibilities include monitoring for various threats, conducting investigations, performing threat assessments, and handling crisis responses. You will actively monitor alarms and CCTV operations, manage safety procedures, and coordinate with relevant parties during critical incidents, ensuring the safety of crew and brand integrity.