RAP Customer Engagement Manager

Fostered in over 180 years of history and expansion, Joseph T. Ryerson & Son, Inc. continues paving the way for ingenuity and innovation as one of North America’s largest metal distributers. Ryerson recruits, hires, develops, and promotes teams of individuals who are ambitious and hard-working.

We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!

Ryerson’s is currently seeking a RAP Customer Engagement Manager to join our Sales team in the Fresno, CA market.

This role will be responsible for the following:

• Participate in strategic and tactical planning activities to support achievement of sales and operational targets.
• Set and track sales targets and KPIs.
• Effectively lead department staff by coaching, developing, communicating, delegating, and holding staff accountable.
• Create a team-oriented environment which motivates staff and keeps employees engaged in their jobs and the Company.
• Identifies inefficiencies in both inter-departmental and intra-departmental sales/programs processes (such as contract review) and implements or negotiates to drive changes/improvements to these processes.
• Oversee product pricing and customer quoting procedures.
• Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction.
• Maintain proper employment levels through effective selection, interviewing, and training of personnel.
• Oversee the customer feedback process to improve customer service and satisfaction levels.

Salary: $105K-158K

Ryerson collects certain personal information from applicants in order to carry out our application and recruitment process. A full notice outlining what information is collected, the purpose for collection, and your rights under the CCPA can be found at [https://www.ryerson.com/ccpa

Position Requirements:
Bachelor’s degree required; MBA degree preferred.

• Three (3) years of work experience in a Metal Sales Environment or Customer Support position.
• Strong analytical ability.
• Exceptional verbal, reading, and writing communication skills to convey ideas and processes.
• Strong organization and planning skills.
• Able to work in a fast paced, demanding environment.
• Ability to complete work assignments accurately and quickly, while focusing on accomplishing the goal.
• Proficient use of Microsoft Excel, Word, and Outlook.
• Basic understanding of metals industry.