Recent Graduate IT Help Desk

Job Title: Recent graduate IT Help Desk Specialist
Job Function: Provide technical assistance by answering users questions
Job Type: Full time 8:00am-5:00pm Monday - Friday
Location: On Site Hato Rey, PR

About RCM:

RCM IT & Life Sciences is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

Scope of Job

RCM Technologies consulting firm is looking for a recent graduate IT help desk technician for our insurance client in Puerto Rico..

Primary Responsibilities

• Provide technical assistance and support related to computer systems, hardware, and software by answering users' questions,
• Training users on basic system and computer functions,
• Addressing system and user issues,
• Resolving issues in a timely and professional manner

• Must be detail-oriented, accurate and well organized.
• Excellent oral and written communication skills, interpersonal and organizational are required.
• Ability to work independently and efficiently to meet deadlines and established response times is essential.
• Ability to establish and maintain a good working relationship with other professionals in order to provide support and resolve issues is a must.
• Must be able to remain flexible with changes in priorities for various task and project assignments.
• Consistently at work and on-time
• Proficient analytical problem isolation and troubleshooting skills
• Excellent customer service skills great phone etiquette and outstanding verbal and written communication skills

• NO EXPERIENCE REQUIRED.
• You will receive training to acquire all the necessary skills and knowledge needed.
• Applicant must have some college or degree related to IT.

Equal Opportunity Statement

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job, duty, and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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