Receptionist

Who We Are:

MidMichigan Community Health Services is a federally qualified rural community health center (FQHC) based in Houghton Lake, Michigan. We provide primary and specialty health care for all, with a particular emphasis on access for the underserved.

We are headquartered in beautiful Houghton Lake, Michigan! Northern Michigan has an abundance of year-round activities for all. Our community offers great fishing, beautiful parks and beaches and is home to the largest inland lake in Michigan! Exploring Northern Michigan will provide the opportunity to explore wonderful parks, great public beaches which include swimming, playground equipment, barbecues and pavilions. From fishing to disc golf, our local parks are sure to provide fun for all. Additionally, the area provides plenty of hiking and nature trails, and over 200 miles of ORV trails.

Our organization was founded by concerned residents in the early 1970s to address the severe shortage of primary care in our area. We are still run by a local volunteer board of directors, helping to ensure that our services meet the community's needs.

We focus on preventive health care, health education, counseling, and health promotion. Our mission is to provide you medical care that is:

• High Quality
• Community-driven
• Patient-focused
• Easy for all to access

We make continuous and conscious efforts to evolve a thoughtful culture within our organization. We focus on teamwork, open communication, and a caring environment that nurtures personal learning and growth.

Who You Are:

Do what you love and have an awesome time doing it. We’re a team of engaging, motivated, intelligent, and energized healthcare providers who work hard, and are committed to making an impact.

You can do the work you love and make an impact on the wellbeing of the communities we serve.

What we offer:

We offer reasonably priced full benefits beginning the first of the month following your hire date, that include medical, dental, vision, short/long term disability, life and AD&D for all full-time employees. We have a generous PTO allowance after 90 days of employment. We also offer a 403B retirement saving plan that you can contribute to after 90 days of employment with a company match up to 5%.

Come As You Are - You Are Welcome Here:

We prioritize the following culture and embed it in all that we do. We are compassionate to each other, ourselves, and our patients. We are family oriented and care deeply about each other, place high value skillsets, and working together for the wellbeing of the communities we serve. We communicate openly, provide clear goals and plans, and are passionate about personal growth and supportiveness. Our employees trust one another, have the willingness to share expertise, are open to suggestions, and value individual contributions to a group effort. We hold each other accountable and solve problems striving to provide the highest quality of care for our patients. We believe we make the communities we serve a better place.

General Summary of Duties:

This position acts as the front-line person and coordinates the patient flow process within the facility by registering patients, verifying insurance information, confirming patient demographic information and collecting payments. This role exhibits respect, kindness, compassion, and professionalism to patients, family, and visitors. Must demonstrate excellent customer service to a diverse population.

Supervision Received:

Non-Clinical Manager

Supervision Exercised:

Some- Expected to work as a team.

Essential Duties and Responsibilities:

• Assist all patients/visitors.
• Check in patients while collecting all necessary patient demographic information.
• Collect/Update all needed patient documentation
• Assist patients with completion of all documentation.
• Provide the best patient care at all times.

Other Duties and Responsibilities:

• Greeting patients/visitors with a friendly smile/welcoming voice as they enter/exit facility
• Collection of payment-Handling of cash drawer/balancing at end of each shift
• Being available for all shifts-3 shifts: 6:30am, 7:00am and 8:30am. (closer stays until last patient leaves)
• Multitask and problem solving skills.
• Deal with any issues that may arise/handling situations as first point of contact
• Knowledge of the facility and difference services that are offered.
• Assist patients (when needed) with wheelchairs.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.