Receptionist

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Position Title: Receptionist Administration

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Position Summary

The Receptionist is responsible for directing Orlando Support Campus guests (OSC), in person, over the telephone, and or through e-mail, to the appropriate areas throughout the Orlando Support Campus. In addition, the Receptionist supports all OSC based departments to ensure overall support is delivered to all of the OSC Customers.

Essential Responsibilities

• Greet and direct all incoming visitors to the appropriate meeting locations throughout the Orlando Support Campus
• Answer the corporate telephone line for the Orlando Support Campus
• Support customers with booking and tracking meeting space as needed
• Maintain common student “public” areas and ensure a neat and clean environment
• Support the Training Sales team customers by gathering customer information, verifying required documentation, processing and tracking said information.
• Support other OSC departments as approved by Crewleader
• Support the Transportation operation with instructional guidance when needed
• Support new hire orientation experience tasks as assigned
• Perform various administrative tasks including, but not limited to copying, filing, faxing, etc.
• Provide all OSC customers with a hospitable experience
• Develops and maintains manuals for respective role and review on an annual basis
• All other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service/sales experience
• Able to operate a switchboard with a minimum of twelve (12) telephone lines
• Able to read, write, and speak English fluently and clearly
• Excellent communication skills
• Available for occasional overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Clerical experience within a corporate or professional office
• Proficient with Microsoft Office suite
• Able to work in a fast-paced team environment and demonstrate flexibility
• Demonstrated ability to handle multiple tasks

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice including holidays and weekends
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Equipment:

• Switchboard Telephone System
• Mobile phones
• Service Carts
• Other office equipment

Work Environment:

• General office environment

Physical Effort:

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)