Receptionist Cosmetology

Position, Department: Receptionist Cosmetology, Academic Affairs

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Evenings, 5:00 – 9:30 p.m., Saturdays, 9:00 a.m. – 1:00 p.m, up to 25 hours per week

Pay Range: $15.00-18.75/hour and determined based on relevant years of work experience.

Pay Grade: 50.50

Opportunity for hybrid schedule: No

Benefits Category: Part-time Benefits

Position Summary: The receptionist provides support for the Cosmetology program at Johnson County Community College and is responsible for greeting clients, answering calls, scheduling clients, directing calls to appropriate associate, conducting retail sales, taking in credit cards and cash, balancing the drawer at the end of the shift.
Provides general office support with some clerical duties and related tasks.

Required Qualifications:

• Demonstrated proficiency in the use of office programs, including Microsoft Office, especially Outlook, Word and Excel
• Demonstrated strong organizational skills; ability to multi-task; flexibility
• Commitment to accuracy; attention to detail
• Demonstrated strong communication skills, both written and verbal
• Proficient math skills
• Demonstrated ability to learn quickly and work fluently with other types of software, including scheduling software
• Ability to work under pressure and as part of a team

Preferred Qualifications:

• Software scheduling experience
• Demonstrated knowledge of the Cosmetology industry
• Retail or salon industry experience
• Office/clerical experience
• Closely-related customer service experience

To be considered for this position we will require an application, resume, and cover letter.

Position Details: Job duties include but are not limited to:

• Greet and check in and out clients for salon services and retail sales a. Clients are greeted upon arrival in a courteous manner b. Payments are received and accurately processed c. Cash drawer is balanced at the end of each shift and payments are correctly recorded.
• Schedule client services a. Correspondence in a timely manner to satisfy client and program needs b. Calls are answered, and messages returned promptly to ensure customer satisfaction c. Services are scheduled to provide students proper time to complete and varied practical experience.
• Work as a customer service liaison a. Appropriately direct individual needs to the appropriate personnel and follow up for quality assurance b. Client complaints are handled in a timely and appropriate manner as outlined in Standard Operating Practice Document c. Maintain confidential client information d. Communicate confidential client information with faculty and staff impartially.
• Assist in training of students as receptionist a. Provide instruction in the area of scheduling clients and professional phone etiquette b. Provide a professional manner both in appearance and while conducting the tasks assigned c. Support faculty by providing students accurate and necessary information to complete tasks.

• Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.