Receptionist - FT, Andover

Riverway Clinic has an exciting opportunity for a full time Receptionist to work at our Andover Clinic. The Receptionist position focuses on using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. (5/22/23)

Riverway Clinics are located in the north metro suburbs offering a small-town atmosphere and are part of the HealthPartners family of care. Within the family of care, you’ll find a culture where we live our values of excellence, compassion, integrity, and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. We seek colleagues who wish to help advance diversity, equity and inclusion and foster an environment where everyone feels welcome, included, and valued.

POSITION RESPONSIBILITIES:

o Greets patients and visitors in a prompt, friendly and professional fashion.

o Provides a high level of customer service and service recovery, as needed.

o Acts individually and with others to meet patients' needs.

o Checks in patients in an accurate and professional manner.

o Verifies demographics and insurance information and collects copayments, as required.

o Verifies insurance eligibility, if necessary.

QUALIFICATIONS:

Education/Experience:

o High School diploma or GED required.

o Completion of a medical office course or equivalent experience preferred.

o Previous clinic experience preferred.

Skills and Abilities:

o Must be organized and able to establish priorities.

o Must be able to problem solve and recommend solutions.

o Strong attention to detail.

o Ability to communicate effectively.

o Works productively as a team player.

o Adapts positively to changes in the work environment.

Additional Information:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Work Location: In person