Receptionist

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Receptionist will operate a multi-line telephone system, answering incoming calls and directing callers to appropriate personnel. This role will ensure that the telephone system is operating efficiently at all times. This role exists to greet and assist visitors, vendors and applicants coming to the office of ICW Group and providing exceptional customer service. This position requires working onsite Monday – Friday.

WHAT YOU WILL DO

Greets and assists visitors to ICW Group offices and provides exceptional customer service.

• Receives, screens, and directs visitors in a professional and courteous manner, and notifies appropriate personnel ensuring timely connection and friendly service.
• Receives and routes incoming calls and takes messages when necessary.
• Reports problems related to the telephone system to Manager for further action.
• Retrieves and forwards messages received in afterhours mailbox to appropriate employee or department contact.
• Coordinates receipt of subpoenas and/or summons.
• Regularly reviews Emergency Procedures manual and Unwelcome Visitor procedures to ensure familiarity with processes.
• Handles opening and closing procedures.
• Performs overhead paging when requested.
• Books/schedules conference rooms.
• Provides directions to our building when requested.
• Performs various tasks assigned by other departments as needed.
• May create, maintain, and update various information databases or other technology tools.
• Responds to general inquiries concerning department and ICW activities in accordance with established policies and procedures.

WHAT YOU BRING TO THE ROLE

• High School Diploma or GED required. Associate’s degree a plus.
• Minimum 2 years of related experience in an office or customer service setting required.

KNOWLEDGE AND SKILLS

• Working knowledge of Microsoft office (Word, Excel, etc.) and familiarity with standard office machines.
• Excellent customer service skills.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to deal with problems involving customers and service type issues.

COMPENSATION

The hourly range listed for this position, $16.2420 to $25.6123, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 10 paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

#LI-ET1