Receptionist/Facilities Coordinator

Company Overview and Culture
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

Receptionist/Facilities Coordinator
The Receptionist/Facilities Coordinator will be the first point of contact for EXL NYO and is responsible for welcoming visitors. The person is a welcoming energetic individual, dedicated to help to prevail clientele experience. The Receptionist efficiently and professionally greets and assist all visitors and incoming phone calls. The Facilities Coordinator aspect of the position is working closely with Assistant VP, Facilities Manager to ensure that the office is maintained to the highest possible standard and support facilities related administrative duties.

Primary duties include:
Receptionist

• Greets visitors, assess their need and directs as appropriate in an efficient and professional manner.
• Answer all incoming calls and respond to caller inquiries.
• Sort out all incoming mail and deliver to respected employees.
• Address all package deliveries FedEx, UPS and handle the package appropriately.
• Manage conference room calendar to ensure that conference room is available when requested.
• Register guests with building security and issue access badges when required.
• Manage presentable reception area, conference rooms, pantry and storage rooms and various other office areas.
• Work with facilities manager to determine ongoing needs for office, pantry supplies, refreshments, etc.
• Stocking kitchen pantry and refrigerators with drinks, food, etc.
• Assist other office staff members with ad hoc request..
• Liaison with Building Management and Building Security.

Facilities Assistant

• Manage vendors and relationship doing business with the office relative to the facility.
• Approval and submission of requisitions, purchase orders and invoices as deemed appropriate
• Submit work orders for service to building management.
• Liaison with cleaning crew, ensuring that they are meeting service level requirements according to contract.
• Maintain office orderly and clean addressing any facility related issues that may arise.
• Assist in ordering and managing supply inventory and proper charging to business units.
• Timely report and trigger emergency response for any employee Health & Safety related events.
• Maintain cordial relations with both Internal & External stakeholders including vendors.
• Support Facilities Manager in administrative responsibilities and duties.
• Deposit checks that come into office and send receipts of deposits to financial team.
• Support Accounts Receivables client check processing.
• Assist with adhoc projects.

EEO/Minorities/Females/Vets/Disabilities

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

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