Job details

Enterprise Implementation Engineer

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview:

The Enterprise Implementation Engineer role will lead our largest most complex merchant use cases to launch with Recharge. You will need to leverage your consultative, critical thinking, and project management skills to support our Recharge merchants during their initial technical implementation and data migration.

The ideal candidate will be a project management master and comfortable working in a fast paced environment. You will need to collaborate cross functionally with Sales, Partnership, Customer Success, Product, and Engineering to get our merchants launched and set up for growth with Recharge. You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process.

You will work with various merchant stakeholders to confirm scope and drive the merchant towards their launch date, while also serving as a Recharge product expert. You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects, while maintaining a focus on Recharge's internal business objectives. A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows.

What you’ll do:

Partner with our merchants to create and execute implementation plans that are completed within a deadline and with the highest customer satisfaction.
Lead key activities during the implementation process to train our clients and drive the adoption of our platform.
Develop and maintain expertise on the ever evolving Recharge platform.
Continuously improves upon established standard practices, ensuring the implementation process is constantly improving.
Work closely with Implementation leaders to constantly evaluate and improve the merchant experience.
Engage with merchant stakeholders via Zoom, email, and instant message services.

What you’ll bring:

Bachelor's Degree in Business or Technical Field
3+ Years of owning the execution of projects last longer than 4 months with multi-workstream projects, preferably with merchants processing in excess of $10million in monthly recurring revenue
Experience working with APIs and understanding of software development cycle
Salesforce, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred
Knowledge of JS and CSS, preferred
Experience in spreadsheet formulas and macros, preferred
E-commerce experience, preferred

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

Recharge Payments Glassdoor Company Review

3.5