Job details

Recontract Advisor

Do you already have experience working within a lively call centre or have you worked within a Sales or Customer Service environment? If so, take a look through what’s on offer.

Salary - £25,702 plus a potential current commission structure meaning you can earn up to an extra £1.5k per month.

Start date is the 4th September 2023 based in Preston Brook, Runcorn

Who we are

Become part of our wider Sales & Retention team whose role is to retain and grow our customer base, connectivity and create brand loyalty wherever possible.

The team sells mobile, sim only, and connected devices like laptops and tablets. We also sell smart-tech, accessories and added services like Disney Plus and Apple Music.

The must haves

What we would love from you!

A hard-working and motivated attitude
The ability to demonstrate flexibility in thinking, showing drive and passion in achieving results and a world class service
Passionate about working in an environment where the priority is ensuring our customers are equipped with the products they need
A proven track record of delivering to/exceeding targets, and meeting deadlines

The other stuff we are looking for

How will you fit into this?

As a Recontract Advisor you will protect, maintain, and increase O2’s customer base. You will do this by putting the customer at the heart of your thinking, ensuring each customer acquires the best possible value from all their interactions with you.

Working collectively as part of a diverse team you’ll be encouraged to deliver the most outstanding customer experience by using our business values: Brave, Real and Together.

What's in it for you

Here’s just a few of the phenomenal things that come with being a part of our Recontracts family:

Have your ‘Birthday’ day off as a paid days leave every year
A competitive salary & generous monthly commission structure & end of year bonus
Shifts never include working a Sunday - NO SUNDAYS!
Initial 6 weeks training and team bonding with final “Graduation”
Become one of our team “FUNSTERS” to help organise activities such as “Pass the virtual tennis ball” & “Chip butty day”
BUPA Private Healthcare for you and your dependants
Access to BOTH Virgin Media & O2 benefits for you and your Friends and Family (Broadband/TV & Mobile deals)
Flexibility to work from home a few days a week – the rest based on-site in our lively Preston Brook hub
5 days a year PAID to volunteer with charities and causes that really matter to you
9 clear shift patterns that will be discussed with you at interview

Next steps

So where do we go from here?

If you’ve had a read through our advert and you’d like to learn more about this opportunity, then please apply through our careers page. If you pass our initial CV sift, then one of our recruitment team will be in touch to arrange a call and get you booked in for an on site assessment morning/afternoon W/C 14th August.

Job Type: Full-time

Salary: From £25,702.00 per year

Supplemental pay types: