Support Specialist - Meter Data Management (MDM)

NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 900+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

This position supports utilities, so they are able to utilize Smart Grid solutions. The role consists of supporting the NISC Meter Data Management System (MDMS) and the utility specific Automated Metering Infrastructure (AMI) offerings with the NISC Customer Care and Billing (CC&B). Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

**Full remote work is taken under consideration for applicants outside of the local Lake Saint Louis, Missouri, area coming in with prior Utility and Coop Industry experience and/or NISC software experience. Applicants from outside the Industry or without NISC software experience will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.

What Our Support Team Does

• Assists members in all aspects of MDM application support including troubleshooting, training, and research
• Follows up on resolutions
• Assist with software release processes
• Communicates with development staff to convey customer feedback
• Performs either on-site or remote training to our members
• Provides after-hours support via an on-call support phone rotation

Desired Experience

• Previous customer support experience (providing customer service via phone is helpful)
• Basic knowledge of Project Management processes
• Excellent written and verbal communication skills
• Excellent telephone etiquette and the ability to deal effectively with customers
• Strong PC skills
• Ability to teach others
• Ability to work in a team and independently
• Previous experience with presentations or public speaking

Desired Education

Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.