System Administrator I

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

The System Administrator I is responsible for the design, implementation, support, and security of the server and applications that form the core of our technology infrastructure. The System Administrator I will work collaboratively with other administrators, engineers, developers, and leadership to provide support for high demand, mission critical complex business systems. Typical responsibilities include the design, installation, maintenance, troubleshooting, performance monitoring, and detailed documentation of systems.  The role participates on project teams where technology services are required and uses project management practices to support their initiatives. The System Administrator I will also provide support for incidents or outages and conduct root cause analysis, as well as document and implement the necessary solutions.

• Manage high-availability physical and virtual server systems.
• Manage Veeam backup and recovery systems.
• Maintain Orion SolarWinds monitoring solutions and respond to incidents.
• Optimize performance and security using industry standard tools and best practices.
• Maintain and administer the physical and virtual server and storage technology infrastructure of The Redwood Group.
• Manage Ivanti solution to make sure systems and applications are secure from any flaws.
• Demonstrate an understanding of VMWare, Microsoft, and Storage Area Networks in the diagnosing of technology problems.

• Develop operational processes and guides for existing systems that provide other teams with the ability to manage and support day-to-day operations with a focus on risk mitigation.
• Automate systems engineering tasks using scripting/programming languages such as PowerShell.
• Ensure full operability of server, storage, hardware, software, and services for the Credit Union.
• Document and resolve both end user and infrastructure related problems.
• Prioritize problem resolution and daily schedule as work dictates.
• Recommend and perform hardware and software upgrades to accommodate growth, upkeep, and preventative maintenance of The Redwood Group.
• Formulate and ensure adherence to quality assurance standards internal to the department and external to end-users.
• Develop and maintain guides, Vizio diagrams, procedures, and business continuity information for system administration.
• Arrange for full availability via phone or e-mail for communication during scheduled hours.
• Diagnose and repair/report network services issues to management.
• Develop and employ working relations with third party vendors to assist in maintaining equipment and resolving related problems.
• Uphold established department service standards.

• Practice industry security standards regarding servers, VMWare, Microsoft, Database, and network hardware initial hardening.  Maintain effective monitoring and reporting of logs and service alerts.
• Maintain availability, Patching and security controls of Microsoft and VMware based server platforms.
• Solve outstanding security issues through research and management suggested direction.

• Maintain hardware and software asset inventory and related documentation.
• Research new technologies, vendors, and techniques; draft recommendations and technology plans with requirements to meet business needs. 

• Industry standard certifications or demonstrated knowledge in assigned technologies preferred including:
• Microsoft directory services, such as Active Directory, DNS, and NTP
• Strong working knowledge of security best practices.
• Ability to work independently with little supervision and/or direction.
• Experience with scripting and automation tools
• Ability to interact and communicate with outside vendors and internal clients.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 5% of the time.
• Ability to work nights and weekends as required to support system deployment, maintenance and management during non-business and reduced member impacting hours
• Ability to work on-call, as needed.

• Ability to drive.
• Ability to stand for extended periods of time occasionally.
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 50 pounds.
• Ability to use a computer keyboard, calculator, and mouse.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and (4) years’ experience maintaining and administering network and computer servers and systems.

Licenses and Certifications: Ability to maintain valid California driver’s license. Microsoft Certified Solutions Associate (MCSA) certification preferred.

Compensation: Base starting range: $40 to $53 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                        We are an Equal Opportunity Employer