Job details

Regional Customer Service Representative

R10021592 Regional Customer Service Representative (Open)

Location:

Charlotte, NC - Old Dowd Rd (Regional Office) - Management

How will you CONTRIBUTE and GROW?

Discover an exciting Career with AIRGAS!!

We have immediate openings and we want you to join our team!

Regional Customer Service (Remote Position)

CALL JACOB AT YOUR 980-445-9764

OR TEXT “Regional Customer Service" to 980-445-9764

APPLY NOW!!

Location: Based out of HQ (Remote)
Schedule: Mon - Fri - AM

Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment.

Stop your job search and start looking at your next career. At Airgas, we have the opportunity to join an exceptional team that delivers results and pays you for your hard work and dedication!

ARE YOU READY TO JOIN OUR TEAM?

CALL JACOB AT 980-445-9764 OR TEXT “Regional Customer Service" to 980-445-9764

GENERAL SUMMARY:
The Small Balance CXR is responsible for assisting with safeguarding the

assets of the specified Region by maintaining a healthy accounts receivable

position for all accounts assigned. The CXR reviews and researches account

issues to assure that proper steps are taken each day to protect Airgas’s

interests in receivables assets and to further reduce the risk of bad debt write off and improving collection rate. Enhance customer experience by researching & resolving customer disputes in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Responsible for managing a changing customer base of accounts and

assisting in account reconciliation for the collection of all monies due from

customers.

Ensures appropriate levels of communication with customers through quality touch points including phone calls, emails, regular mail and other forms of

communication as needed.

Prioritizes the accounts assigned so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to sales and/or the customer to negotiate payment settlements. May further provide assistance with

non-payment issues to resolve the root cause.

Initiates the review, research and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts and

write-offs.

Proactively interacts with customers to reduce the maintenance of small

dollar value accounts.

Reviews open credits with customers to be applied or refunded before it is aged to 120 days.
Works collaboratively with Cash Applications, Dispute Management and Special Handling to resolve unpaid cash and non-payment issues as well as

customer-related disputes. Initiates reviews and recommendations
with Field Sales & Collection management as to whether final demand

notices & outside collections should be initiated.

Maintains quality relationships with branch managers, account managers and area sales managers. Involves regional managers when possible and keep them informed of issues at all times.
Works closely with cylinder control when investigating cylinder disputes.

________________________

Are you a MATCH?

High School Diploma/GED required.

Associates/Bachelor’s degree preferred

Required Length & Type of Experience:

Prior business to business, order to cash and/or business collections

experience required.

Prior SAP experience a plus.

Knowledge, Skills & Abilities:

Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
Ability to deal with difficult situations in a diplomatic and professional manner.
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
A positive approach and willingness to learn coupled with the ability to work in a team environment.

Ability to work independently and remain goal oriented.

While performing the duties of this job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; and reach with hands and arms.

The employee is frequently required to talk and/or hear.
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click

here

to view the EEO Know Your Rights poster and

here

to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424).

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to

us-accommodationrequest@airgas.com

By Airgas

Airgas recognizes the value of our hardworking associates, encourages individual initiative and provides opportunities for personal and professional growth. We are an equal opportunity employer. For details, please visit https://www.airgas.com/co...

16 jobs

FUNDING

Private

INDUSTRY

Chemical Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Radnor, PA

DATE POSTED

July 3, 2023