Job details

Regional Service Manager

About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

We help feed the world. We impact how food is produced, packaged and made safe.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.

No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Our Opening and Your Responsibilities

Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!

Essential Duties and Responsibilities:

Promote the strategy of the department to the field engineers and throughout the Mettler organization
Supervise the field engineers in the region. Address employees concerns and/or performance concerns in real time. Maintain proper documentation as needed
Training and development of field engineers within the region. Get all FE's to expert level
Management of the financial performance of the region
Handle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings.
Keep employees motivated and performing at a high level
Focus on process improvement and continuous improvement
Travel into the region 1 week a month or as needed to work with field engineers and visit customers (Gemba)
Run daily tier call and track/update ongoing issues on the issues tracking sheet/website
Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
Manage field engineer staffing within your region
Timely turnaround of approval requests: Time sheets, expense reports, time-off requests, service admin or accounting requests
Conduct performance reviews for technicians in your region by the established deadline
Manage special projects as assigned by the National Service Manager
Identify and maintain a professional working relationship with sales/sales representative organizations within your region

What You Need to Succeed

Required Knowledge, Skills and Abilities

Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
Must be organized, efficient and detail-oriented
Innovative and effective problem-solver
Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
Ability to handle multiple projects with changing priorities and deadlines
Works well alone or as part of a team
In addition to our core values all employees must follow the Code of Conduct
Support and conform to 5S objectives.
Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio)
Innovative and effective problem-solver
Computer Savvy

Other duties as assigned

Minimum Education / Experience Required:

Bachelor’s degree in business management or technical management required
6 years of relevant experience is required

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

By Mettler-Toledo

Our employees shape our future through these core values: We perform with integrity | We behave ethically and legally We pursue innovation | We put good ideas to work We deliver quality | We give our best We drive continuous improvement | We seiz...

9 jobs

FUNDING

Public

INDUSTRY

Electronics Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Columbus, OH

DATE POSTED

July 21, 2023