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Regional Service Manager
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
What You Need to Succeed
Our Offer to You
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Essential Duties and Responsibilities:
- Promote the strategy of the department to the field engineers and throughout the Mettler organization
- Supervise the field engineers in the region. Address employees concerns and/or performance concerns in real time. Maintain proper documentation as needed
- Training and development of field engineers within the region. Get all FE's to expert level
- Management of the financial performance of the region
- Handle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings.
- Keep employees motivated and performing at a high level
- Focus on process improvement and continuous improvement
- Travel into the region 1 week a month or as needed to work with field engineers and visit customers (Gemba)
- Run daily tier call and track/update ongoing issues on the issues tracking sheet/website
- Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
- Manage field engineer staffing within your region
- Timely turnaround of approval requests: Time sheets, expense reports, time-off requests, service admin or accounting requests
- Conduct performance reviews for technicians in your region by the established deadline
- Manage special projects as assigned by the National Service Manager
- Identify and maintain a professional working relationship with sales/sales representative organizations within your region
What You Need to Succeed
Required Knowledge, Skills and Abilities
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient and detail-oriented
- Innovative and effective problem-solver
- Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
- Ability to handle multiple projects with changing priorities and deadlines
- Works well alone or as part of a team
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives.
- Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio)
- Innovative and effective problem-solver
- Computer Savvy
- Other duties as assigned
Minimum Education / Experience Required:
- Bachelor’s degree in business management or technical management required
- 6 years of relevant experience is required
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
Our employees shape our future through these core values: We perform with integrity | We behave ethically and legally We pursue innovation | We put good ideas to work We deliver quality | We give our best We drive continuous improvement | We seiz...
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DATE POSTED
July 21, 2023
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