APPOINTMENT COORDINATOR

As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.

JOB LOCATION

Growing Child Pediatrics - 260 Horizon Dr, Raleigh, NC

JOB SUMMARY

We are seeking a Bilingual Appointment Coordinator for a pediatric practice to answer the incoming calls and schedule the appropriate appointments for the needs of the patient. Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

JOB DUTIES AND RESPONSIBILITIES

• Review and Coordinate appointment requests, determine appropriate services, physician and appropriateness of setting
• Identify correct patient in Maestro Care; verify patient demographic and insurance data
• Notify patients of co-payment requirements and outstanding balances
• Coordinate appointments in accordance with provider preferences. Notify patients of appointment time and location

JOB ELIGIBILITY REQUIREMENTS

• Minimum of one year of work experience in directly communicating and providing service to the general public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
• Prefer call center experience.
• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Bilingual English/Spanish

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.