Relationship Banker I - job 1 of 3

Summary Description

nbkc isn’t your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with some awesome, intelligent and diverse people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

We are currently looking for a Relationship Banker to join our Ward Parkway branch team. This position will work @office, 100% in the Ward Parkway branch. This branch is open Monday-Friday, 9am-5pm. No weekends!

Check out more details below.

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What you’ll do*

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Opens and processes new deposit accounts and provides information on bank products and services.

• Actively sells, cross sells and refers bank products and services to both new and existing customers to meet individual, branch and bank goals either in person, over the phone, or through electronic means.
• Actively identifies customer’s current and future financial needs by deepening of customer relationships, having a strong knowledge of bank products/services as well as involvement in the community as a representative of the bank.
• Ensures that the highest levels of customer service are provided by promptly greeting and responding to the needs of customers, whether that be in person, over the phone, or through electronic means.
• Identifies, researches and resolves both simple and complex customer service issues and inquiries.
• Operates a cash drawer on a consistent basis. Efficiently and accurately processes transactions (deposits, withdrawals, payments, etc.) while maintaining an accurate cash balance and an accurate record of all transactions. Cashes checks within assigned limits.
• Balances cash drawer and prepares settlements of cash and proof transactions. Issues money orders, cashiers and travelers checks, and gift cards. Follows and understands the daily scanning process of all transactions and deadlines.
• Follows all applicable procedural and regulatory rules and guidelines.
• Stays abreast of any new regulations or required training affecting the Relationship Banker role.
• Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
• Must be willing to work at any of the branch locations as needed within the nbkc network.
• Performs other duties and projects as assigned.

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What you’ll bring*

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High school diploma or GED required

• Qualified candidates must have at least 1 year of previous banking experience
• Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
• Knowledge of retail products/services and bank regulations/compliance, preferred
• Excellent customer service skills
• Strong knowledge of Microsoft Office applications

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Bonus Points*

• Ability to identify customer needs
• Strong number orientation and accuracy with detail orientation
• Ability to perform essential functions of the job with or without accommodation
• Must have excellent verbal and written business communication skills
• Must have solid computer skills

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Our Hiring Process*

After we review your application and feel you’re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

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What you’ll love about us:*

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Benefits:*

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO – we got you covered!)
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that’s a sweet deal!
• Enjoy 4 weeks of paid time off, 12 paid holidays, and 8 paid volunteer hours per year
• Spend time bonding with your family with paid parental leave options
• Take advantage of our awesome wellness programs which includes our wellness@nbkc account and our on-site gym facilities

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Working here:*

• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That’s serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

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Great company culture:*

We were recognized as THE best place to work in 2021 by the Kansas City Business Journal and have ranked in the top three every year since 2017! We also won a Glassdoor Top-Rated CEO Award, are Health KC Platinum certified, and were nominated as one of KCBJ’s coolest office spaces in town.
Our customers love us too. We know that our 5-star reviews are a direct result of our employees feeling supported, valued, and invested in everything they do at nbkc.
We’re pretty proud to work here and we know you will be too!

Join us to find out!

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nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation*

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#LI-onsite*

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person