Relationship Manager, Customer Growth

What's the opportunity?

As a Customer Growth Relationship Manager, your role will be focused on supporting our existing month to month clients as well as self-serve annual customers who are interested in growing or converting to an annual business contract. Your job will be to identify growth opportunities and negotiate annual contracts, increasing account value & stability while mitigating the churn and contracts of month-to-month accounts. You will work with our relationship management team to smoothly transition the annual contracts you've closed. You will also have the opportunity to partner with the Intercom Product team to help define new support features for our customers.

What will I be doing?

• Responding to existing customer inquiries via Intercom's chat feature and over the phone
• Holding thorough discovery through chat and phone
• Navigating stakeholders to move customers from monthly to annual agreements
• Prescribing and demoing Intercom products
• Managing legal and procurement processes
• Negotiating contracts

What skills do I need?

• 0-3 years of work experience (Sales and/or SaaS experience is a +)
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Experience multithreading in an organization
• Ability to navigate deal cycles (legal, procurement)
• Collaborative and coachable
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

• Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.