Senior Manager, Machine Learning

Job Description Blue Cross and Blue Shield of North Carolina has an immediate need for a governance program support analyst to support our growing Artificial Intelligence and Machine Learning (AI/ML) governance program and the Principal Analyst who functions as BCNC's primary focal point for AI/ML Strategy, Governance, & Risk Mgmt./Compliance. In this position you will provide key programmatic support to include tracking myriad policy implementation tasks, governance actions, and compliance monitoring activities. Due to the cross-disciplinary equities of AI/ML, this position will also work closely with Enterprise Security, Privacy & Compliance, Legal, Vendor Mgmt., and Training teams, among others.The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures our AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.What You Will Do• Assist the Principal in tracking AI/ML-related legislation, policy, regulation, & industry standards and creating implementation plans/roadmaps• Assist the Principal in establishing and implementing our AI/ML governance and AI/ML risk management frameworks and take the lead on tasking and tracking related actions to ensure completion• Assist the Principal in performing risk evaluations of AI/ML activities and take the lead on documenting deficiencies, monitoring mitigations, and providing program metrics.• Take the lead in tracking AI/ML-related vendor actions-to include contract language disputes/drafts & vendor AI/ML assessment results-- and ensure they are tasked and completed by the appropriate SME• Help the Principal to establish notification processes where required by policy and regulation and take the lead in monitoring those processes and providing metrics, where appropriate• Assist the Principal in developing AI/ML-related governance/compliance training content and take the lead on integrating it into existing company-wide training efforts, where feasible• Establish and maintain a company-wide website/collaboration space that explains AI/ML governance rules, processes, and FAQs• Support governance forums as needed to include creating agendas, tracking action items for completion, and taking official minutesWhat You Bring• Bachelor's degree or advanced degree (where required)• 0-2 years of experience in related field.• In lieu of degree, 2+ years of experience in related field.Preferred Experience• Ability to take a document or tasking and correctly discern which subject areas/organizational equities are affected• Experience supporting a governance body or working group, to include taking minutes.• Experience breaking down a policy into actionable requirements• Experience with creating new processes• Successful experience working in a heavily matrixed organization.• Some familiarity with topics related to Artificial Intelligence including Machine Learning, Generative AI, LLMs, etc., and a high-level working knowledge of how they fit together• Ability to create own structure and work successfully in a business area with constantly evolving requirements and leadership scrutiny• Experience leading the administrative aspects of a cross-disciplinary program or effort, to include metrics, action tracking, and communication• Experience developing high-quality written documentation, to include project milestones• Strong organizational skillsSalary Range$74,000.00 - $118,200.00Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities.