Customer Success Implementation Manager - Customer Experience

What this job can offer you

• Responsibility for the customer journey, with a strong focus on client onboarding and client relationship building.
• Own full education and providing solutions to each new client.
• Become a global HR expert, sharing your expertise on all of Remote’s product and services with our customers, with specific attention for Employer of Record, Global Payroll & Contractor management.
• The challenge of introducing all of Remote’s features to our new clients, as well as coordinating a seamless onboarding for their employees.
• The opportunity of client onboarding and laying the foundations for our client’s long term success.
• The possibility to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
• The opportunity to become a trusted partner to the customer for use-cases and product functionality, while ensuring delivery model is focused on quality and customer success outcomes. You can help educate and train customers on key information and processes to set them up for success.

What you bring

• 1-3 year’s experience in Customer Success / Sales / Customer-facing implementation/onboarding roles ideally within a product and tech-focused environment.
• Proven track record of onboarding, educating and developing new customers, with a keen ability to understand client’s needs and suggesting targeted solutions to further enhance growth opportunities.
• Experience with successfully identifying early-stage expansion opportunities.
• Experience managing implementation/onboarding projects, complex processes & workflows aiming to deliver flawless experience and first success milestone to new clients.
• A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
• Successful experience writing, speaking, and presenting to customers and stakeholders.
• Experience working in a fast paced environment.
• Experience working across a large book of customers.
• Excellent attention to detail.
• Fluent English, both written and spoken.

Practicals

• You'll report to: Manager of Customer Success Implementation
• Team: Customer Success
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $22,880 to $77,240 Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Async Exercise
2. Interview with recruiter 
3. Interview with team members (no managers present)
4. Interview with hiring manager 
5. Prior employment verification check 

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