Director, Revenue Systems & Processes

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as DIrector within our Revenue Operations team, managing the entire Revenue Tech Stack and related processes and policies.

We are looking for a highly motivated, collaborative, and engaged leader to join our Revenue Operations team. You will play a pivotal role in driving operational excellence and efficiency across our GTM Organization. You will be responsible for leveraging technology like Salesforce, Leandata, Outreach and others to support our GTM teams and provide them with a competitive advantage in the marketplace. You will be in charge of implementing business requirements, processes and policies in a highly effective and efficient way.

This role requires a strategic thinker with a strong understanding of revenue operations, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. You will be a key partner to the VP of Revenue Operations and Sales Leadership by providing strategic guidance supported by tactical execution to improve our sales outcomes.

What you bring

• Extensive experience leading and managing technology and business analyst teams in Revenue Operations as a Senior Manager, Director, or VP in a high-growth SaaS start-up or scale-up.
• Proven ability to thrive in a fast-paced, global environment with multiple priorities, requiring strong project management and decision-making skills.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Demonstrated experience in managing and motivating teams, fostering collaboration, and driving high performance while being hands-on when required.
• Excellent problem-solving skills, with the ability to apply strategic thinking and collaborate with other GTM leaders to set and implement strategies for GTM success.
• Deep understanding of managing and deploying key sales tools, including Salesforce, CPQ, Leandata, Outreach, Clari, LeadIQ, Zoominfo, Lusha, and 6Sense.
• Proactive and innovative mindset that constantly seeks opportunities to enhance processes and workflows for GTM teams.
• Solid business understanding with the ability to translate business needs into specific, workable requirements.
• Analytical mindset, with the ability to gather and analyze data to drive decisions, insights, and improvements.
• Exceptionally strong communicator and influencer, adept at partnering, influencing, and aligning stakeholders at all levels, with experience in change management.
• Writes and speaks fluent English.
• Experience working remotely is not required but is considered a plus.

Key Responsibilities 

Tech Stack

• Maintain the integrity and ongoing development of our CRM platform (Salesforce), along with its associated tools.
• Supervise the selection, deployment, and upkeep of tools, systems, and platforms used in revenue operations.
• Assess the current technology stack, pinpointing chances to optimize and integrate systems for better data accuracy, reporting, and automation.
• Lead knowledge transfer of tools and tech to ensure sales teams are maximising usage, efficiency and productivity.
• Keep abreast of industry trends, new technologies, and best practices to foster innovation and boost revenue operations capabilities.
• Continuously innovate to improve the use of our tech stack, acting swiftly on feedback. Adopt best-in-class practices and be connected to the latest thinking through external RevOps and sales networks
• Collaborate with IT and data teams to guarantee seamless integration, data governance, and security.

Process and Policy

• Design, Develop, Document and implement key sales end-to-end processes and owners
• Design and launch processes, workflows, and automation that drive internal efficiencies and up-level the effectiveness of our teams to deliver greater value to our customers
• Establish policy documentation for all sales ops topics including lead management, opportunity management, splits, account allocation, segmentation, etc
• Define and enforce policies and procedures to ensure compliance, data integrity, and consistency.
• Work closely with sales leaders and RevOps leaders on major change projects to ensure processes, documentation and tools are part of the change strategy

Team Leadership

• Manage and mentor a team of process analysts, sales technology experts, Salesforce administrators/engineers (ICs and Team Leads)
• Provide guidance, coaching, and professional development opportunities to enhance team members' skills and performance.
• Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning.
• Set clear performance expectations, monitor progress, and provide regular feedback and recognition.
• Collaborate with other Revops leaders to deliver projects as one team, advocate for the requirements of other Revops teams in new projects and communicate early and widely

Practicals

• You'll report to: VP of Revenue Operations
• Team: Revenue Operations
• Location: Anywhere
• Start date: As soon as possible
• Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $131,300 USD to $184,650. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with VP, Revenue Operations
3. Interview with 2-3 Directors/VPs from Revenue Operations, Finance, or IT
4. Interview with 2-3 Managers and ICs from within Revenue Operations
5. Interview with Chief Revenue Officer
6. Prior employment verification check  
7. Offer 

#LI-DNP