Remote Patient Observation Technician

Job Posting #923249

Position: Remote Patient Observation Technician
Site: Toronto Western Hospital
Department: Telemonitoring
Reports To: Manager
Salary Range: $22.52 to $28.15 per Hour
Hours: Up to 24 Hours/Week; 12 Hour Shifts – Days, Evenings, Nights and Weekends
Status: Permanent Part-time

Transforming lives and communities through excellence in care, discovery and learning.

At University Health Network, which consists of Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals, nothing is more important to us than our team of dedicated employees. UHN focuses on creating and maintaining a workplace of choice, where our people are recognized and valued. We focus on creating a workplace where people enjoy the challenge of their career, create and engage in best practices and are treated with respect.

Job Summary:

The UHN Halo Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Tele-Monitor Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.

The principal responsibilities include: provides continuous remote observation to an identified group of patients; sets up software & equipment for remote observation; receives report and documents relevant patient activity as necessary; re-directs the patient via audio device as necessary; works with & seeks assistance from inter-disciplinary team as required; identifies & reports all safety concerns; and performs cross-functional and/or other duties consistent with job classification as assigned or requested.

As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.

Responsibilities:

• Monitor patients remotely from our central command center using advanced telemonitoring technology to ensure their safety and well-being.
• Communicate with patients through remote channels, offering reassurance, support, and assistance as required.
• Maintain accurate and detailed documentation of patient observations and interactions.
• Utilize Microsoft Office applications and other technology platforms efficiently.
• Demonstrate proficiency in written and verbal communication skills, with a strong command of the English language.
• Prioritize tasks effectively, managing multiple responsibilities simultaneously.
• Apply strong problem-solving skills to address patient needs and concerns promptly.
• Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.
• Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.
• Provide empathy, understanding, and effective communication to patients in a remote setting.
• Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.
• Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.

Qualifications:

Education

• High school diploma is required.
• Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.

Work Experience

• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
• Exposure to fast-paced environments with high-pressure situations would be advantageous.
• Prior healthcare experience is a plus but not mandatory.

Hard Skills

• Proficiency in utilizing Microsoft Office applications effectively.
• Strong technological aptitude with the ability to adapt to different software platforms.
• Excellent written and verbal communication skills.
• Proficient in the English language, both in reading and writing.

Soft Skills

• Exceptional problem-solving abilities.
• Skilled in conflict management.
• Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
• Ability to multitask efficiently and prioritize responsibilities effectively.
• Excellent communication skills, displaying empathy and compassion.
• Strong observation skills and meticulous attention to detail.
• Capable of providing reassurance and support remotely.

Opportunity for Growth: As a Patient Observation Technician, you will have the chance to advance within the program and take on additional specialized roles such as Senior Telemonitor Technician, Lead Technician, or Supervisor. These advancements will be based on your performance, skills, and experience.

POSTED DATE: August 3, 2023 CLOSING DATE: Until filled

If you are interested in making a contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.

For current UHN employees, only those who have successfully completed their probationary period, have maintained satisfactory attendance in accordance with UHN's attendance management program and possess all the required experience and qualifications will be given first consideration.

University Health Network thanks all applicants, however for non-UHN employees, only those selected for an interview will be contacted. UHN has a diverse workforce and is an equal opportunity employer.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide for the open position. Applicants need to make their requirements known when contacted.