Job details

Remote Product Specialist - NetBackup

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers—including 95% of the Fortune 100—rely on us to help ensure the protection, recoverability, and compliance of their data. We have a reputation for reliability at scale, which delivers the resilience our customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match our ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets, and 60+ clouds. Learn more at

www.veritas.com

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

The Product Specialist for NetBackup Appliances is expected to:

Deliver a polished, high-touch level of technical product support for NetBackup and all NetBackup Appliances to a portfolio of high profile and high impact customers.
Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively.
Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact.
Collaborate with internal business partners and stake holders to ensure customer expectations are met and secure renewals.
Leverage technical expertise to reproduce customer environments for troubleshooting purposes.
Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives.
Drive continued self-development in both technical and professional areas to optimize effectiveness in role.
Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others.
Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality and availability of known technical solutions to customers and peer engineers.
Provide feedback to improve product quality and process improvements.
On occasion, travel for customer site visits and/or departmental meetings. Annual travel expected to be less than 10%.

Qualifications:

To be successful in this role, you must meet the following qualifications:

Bachelor’s Degree in Computer Science or Business Administration or equivalent experience.
4-6 years of direct work experience with networking and enterprise data backup solutions, particularly NetBackup.
3-4 years’ experience providing enterprise-level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities.
Expert level knowledge in NetBackup features and NetBackup Appliances required.
Expert level knowledge in contemporary Operating Systems, Advanced Networking Concepts, Storage and Computer Security Concepts.
Excellent verbal and written communication skills. Fluent Spanish and/or Portuguese is highly desir.
Ability to self-manage a fluctuating workload while simultaneously servicing several potentially demanding customers.
Propensity for quickly forging and maintaining productive working partnerships with internal (e.g. Sales and Support) and external customers.
Capacity to exercise sound judgment, imagination and creativity to identify solutions and techniques to resolve challenging problems within defined practices and policies.
Demonstrated leadership skills.

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS!

By Veritas Technologies

We solve what no one else can, and that is our customers’ biggest data management challenges. We are committed to seamlessly managing and protecting all of your enterprise data and applications, at any scale, from edge to core to multi-cloud.

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FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Santa Clara, CA

DATE POSTED