Window & Door Field Service Tech

As a Window & Door Field Service Tech at Renewal by Andersen, your main responsibilities include providing service and repairs on previously installed window and door products, analyzing customer situations to determine corrective actions, and ensuring customer satisfaction. You'll also manage service orders and maintain communication with customers. This role may occasionally involve new installations as well.

To qualify for the Window & Door Field Service Tech position at Renewal by Andersen, you should have a minimum of 3-5 years of experience in window installation, carpentry, or remodeling. A high school diploma or equivalent is also required, along with a proven track record of superior workmanship and strong customer service skills.

Window & Door Field Service Techs at Renewal by Andersen can expect a phenomenal benefits package, including medical, dental, and vision insurance, with the company covering 85% of individual monthly premiums. Additionally, the company offers a matching 401k, opportunities for professional growth, and engagement initiatives to get involved in the community.

Renewal by Andersen is dedicated to fostering professional growth for its Window & Door Field Service Techs through hands-on learning opportunities, internal and external social events, and training programs. The company encourages employees to challenge themselves and offers engagement initiatives for community volunteering.

The culture at Renewal by Andersen is centered around making a difference both for customers and within the team. As a Window & Door Field Service Tech, you'll find a supportive, team-oriented environment where everyone is encouraged to embody respect, champion care, and achieve their ambitions. This inclusive workplace values the contributions of each individual.

When answering this question, highlight specific projects you've worked on that showcase your experience and skill in window installation and repairs. Discuss challenges you faced, the solutions you implemented, and what you learned throughout those experiences.

For this question, reflect on your customer service philosophy. Provide examples of how you communicate with customers to understand their needs, manage expectations, and follow up after service to ensure all concerns are addressed.

Discuss your knowledge of safety regulations and protocols relevant to window and door installations. Share specific training you've completed and how you apply those safety measures in the field to ensure a safe working environment.

Talk about your time management strategies and how you assess the urgency of each task. Explain how you organize your schedule to maximize efficiency without compromising quality or customer service.

Be specific about the tools and equipment you have experience using for window installations and repairs. Mention any specialized tools and how you have effectively utilized them in your previous roles.

Describe your approach to conflict resolution, emphasizing communication and empathy. Share an example of a challenging situation you faced, how you resolved it, and what the outcome was for the customer.

Reflect on your personal motivations, such as a passion for home improvement, a desire to help customers, or the satisfaction of seeing a project completed. This is your chance to share your enthusiasm for the role!

Discuss your commitment to continuous learning in your field. Mention professional development courses, workshops, or trade shows you've attended, and how these experiences have kept you knowledgeable about the latest trends and technologies in window and door services.

Share a specific story where you exceeded a customer's expectations. Detail the situation, the steps you took, and the positive feedback you received, illustrating your dedication to exceptional customer service.

In answering this question, express your admiration for the company's core values and culture. Discuss how their commitment to community and employee development aligns with your personal and professional goals, making it a perfect fit for you.