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Renewals Manager - job 1 of 2

Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re currently looking for: At RingCentral, we believe that our success is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding Renewal Manager. You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers) to ensure that value is realized, and that the customer is set up for continued success.

To succeed in this role, you must have experience in:
  • Drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments
  • Maintain and report an accurate rolling 180-day forecast of renewals
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral.
Desired Qualifications:
  • 3+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Shown discovery, negotiation and closing skills
  • Experience handling a pipeline and closing large contracts
  • Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence
  • Approaches work with empathy and a creative, problem-solving mentality
  • Self-motivated, proactive, energetic teammate
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Outstanding time and process management skills, ensuring nothing slips through the cracks
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape
  • Compensation: 90,000 - 117,000 USD Annual
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
  • 401K match and ESPP
  • Flexible PTO
  • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
  • Paid parental leave and new parent gift boxes
  • Pet insurance
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Rocket Lawyer services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are reimagining the world of communications by breaking down barriers and empowering businesses across the globe to work together. Our rapid growth and journey to global industry leader is largely thanks to our number one asset—our people. That...

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DATE POSTED
June 10, 2023

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