Representative, Customer Service

Chemistry that Matters™

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters!

As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Our success is built upon the collective excellence of our 32,000 employees in 50+ countries. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here.

Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.

It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together!

For an overview of our benefits here at SABIC, please visit: www.yoursabicbenefits.com

Job Summary

SABIC is looking for talented candidates to join the Customer Service Operations group in Houston. The candidate will engage with SABIC Agri-Nutrients customers, SABIC Agri-Nutrients online/offline affiliates, Ports, SABIC functional groups, external stakeholders and other Logistics Service Providers.

How You Can Be the Impact:

Essential activities include

• Timely communication to customers regarding order delivery confirmations, supply disruptions, complaints or concerns.

• The candidate will work hand-in-hand with the Demand Planner to insure successful execution of shipments from SABIC Agri-Nutrients online/offline affiliates to customers or other SABIC plants. This will include ensuring all order issues are resolved, securing appropriate transportation (truck, container, or bulk vessel) working logistics service providers, providing necessary documents per local domestic transportation requirements, arrange diversions and perform daily tracking of shipments to ensure timely delivery.

• Other responsibilities include reviewing, approving and submitting vendor invoices for processing in a timely manner. processing of customer invoices, providing documentation related to shipments, and providing customer's account statment.

• Maintain a higher level of customer’s satisfaction by performing delivery, communication, documentation as per customer’s requests. Awareness of global country requirements of customs and methods of delivery.

What Matters to SABIC

• Supply Chain Bachelor Degree, Industrial Engineering Bachelor degree or equivalent.

• APICS, Six Sigma greenbelt or blackbelt a plus

• 1 year of experience in Customer relation and SAP ERP process

• Knowledge of Bulk Vessel, container and truck logistics operations.

• Strong oral and written communication skills - Languages native or fluent (English, Portuguese and or Spanish)

Eligibility Requirements

• You must submit your application for employment online to be considered. Please submit your resumeusing the “Apply Now/Apply” option on this page.

• You must be 18 years or older

• Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.

Work Availability
Regular, predictable attendance is an essential function of this position. Applicants must be regularly available andwilling to during assigned hours of operation and such other hours as the company determines are necessary ordesirable to meet business needs.

We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respectand inclusion.