Director of Technical Services
Job Description
Responsibilities
- Develop and maintain world-class Technical Service for customers.
- Serve as the voice of the customer to identify opportunities for product performance and service improvement, as well as sales opportunities.
- Meet or exceed the Annual Objectives agreed with Manager.
- Lead his/her Technical Team and make them accountable to deliver the Annual Objectives, monitoring performance.
- Lead and implement corrective actions to achieve target commitments.
- Develop overall strategy for customer technical service, including product applications and improved customer productivity and account profitability.
- Work with the Development team to continuously improve product performance.
- Maintain an environment of teamwork that facilitates the appropriate involvement of resources and the quickest execution of high caliber, strategically aligned service.
- Promote external communication and interaction to leverage the use of technology through seminars, presentation of technical papers in conferences, and regular meetings with Steel makers and other suppliers in the Steel industry.
- Lead the development of improved technology systems (e.g. training, prioritization) that addresses all of the critical needs for short-term and long-term success.
Qualifications
Requirements
- A Bachelor Degree in Engineering, Materials Science or Metallurgy. A Master's degree in similar field is preferred.
- 10+ years’ experience of relevant experience in the steel or refractory industry.
- 5+ years of Management and/or Leadership.
- Ideally the candidate will have knowledge of EAF technology.
- The candidates we seek will have an understanding of the economics of the business and the dynamics of the industry, customers, and competitors.
- Demonstrated proficiency at problem solving.
- Strong business acumen and data analytical skills are required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join an innovative manufacturing company as the Division Director of Finance and Accounting, where you'll lead financial strategies and operations globally.
Join Kimley-Horn in Fort Lauderdale as a Transportation Engineer, where you'll work on innovative signal timing and traffic management projects.
Join Emma – The Sleep Company as a Head of Platform / Engineering Manager, leading a dynamic team to enhance engineering productivity and shape the future of sleep.
As a Senior Mechanical Design Engineer at Axon, you'll innovate life-saving technology while collaborating with a diverse team committed to public safety.
As a Principal Engineer at Solance, you will lead the development of innovative banking solutions, directly shaping the technology and architecture of a new cloud-based platform.
An exciting opportunity awaits for an Engineering Manager to lead backend engineering teams in a rapidly growing global company.
Join GE Vernova as an O&M Supervisor to lead and optimize operations at the Shady Hills Energy Center.
Join a dynamic team as a New Product Mechanical Design Engineer, where you'll lead the design and development of pioneering products in a collaborative environment.
Join Peraton, a national security leader, as a Senior Advisor in Network Engineering where you will design critical communications systems that support missions of consequence.
Step into a rewarding technician role with Konecranes, where safety meets cutting-edge technology in mechanical solutions.
The San Francisco Public Utilities Commission seeks a skilled Utility Electrician Supervisor II to lead electrical maintenance and repair projects while ensuring compliance with safety practices and standards.
Join Kimley-Horn as a Civil Engineering Analyst and pave the way for innovative land development solutions in Orlando!
The Senior Staff Engineer will lead impactful projects in electrical engineering within a Fortune 500 company committed to environmental responsibility.
T-Systems is on the lookout for a skilled DevOps Engineer to help revolutionize telecommunications through cutting-edge technology and collaborative innovation.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
