Reservation Executive

Reservation Executive
You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Your experience and skills include:

• Guest focused personality is essential
• Prior experience working with Opera or a related system experience is an asset
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus Point.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21