Reservations & Revenue Assistant

Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town?
Elevate your Hospitality career at Canada’s Best Ski Hotel!
Pan Pacific Whistler is looking for a Reservations Agent & Revenue Coordinator to support the Reservations operations at our two hotels. Elevate your Hospitality career at Canada’s Best Ski Hotel!

RESPONSIBILITIES

· Download and enter reservation requests from applicable 3rd party reservation sites.

· Download and enter Tour Operator reservation requests from Freesell availability.

· Enter reservation requests from Unit Owners and others, as required, and confirm via email.

· Review all bookings entered into the PMS for accuracy on a daily basis.

· Assist in development and daily preparation of all managerial reports used for tracking and analysis.

· Prepare and distribute various daily (ie Denial Tracking), weekly (OTB), monthly, and annual reports for the Rev Max Team in accordance with established practices and procedures.

· Assist to maintain rates, and content, on all distribution channels including but not limited to Internet, Extranet, GDS, and PMS to ensure accuracy.

· Assist in monitoring all channels of distribution to maintain pre-established suite inventory allocations and controls.

· Maintains all communication tools used to advise staff of inventory availability, on a timely basis

· Administrative support to Revenue Team. IE: daily opera activities & transaction.

· Create and track all gift certificates issued by a Director.

· Issue and track any credit notes as required when authorized by a Manager.

· Perform any other duties as assigned by the Director of Revenue, or General Manager.

QUALIFICATIONS

• Ability to communicate fluently in English both written and verbal
• Previous hotel Reservations experience is an asset
• Second language is an asset
• Knowledge of a Property Management system will be an asset

We thank all applicants for their interest however only those selected for an interview will be contacted.

Job Type: Full-time

Salary: $20.00-$23.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Weekend availability

Supplemental pay types:

• Overtime pay

Work Location: One location

Expected start date: 2023-05-01