Job details

Resident Service Associate

$1,000 Sign-On Bonus*

Fairfield is looking for an experienced Resident Service Associate to join their team. Apex Apartments has 284 units and is located in Laguna Niguel.

Experience:

Minimum of one year experience in a customer service, sales or retail position.
Previous leasing/customer service experience preferred.
Experience using Yardi or other related property management accounting software preferred.
Experience using Microsoft Outlook, Word, and Excel.

Skills, Knowledge & Abilities:

Ability to read, write, understand, and communicate in English.
Intermediate knowledge of Microsoft Outlook, Word and Excel.
Strong typing skills.
Superior customer service skills including the ability to manage difficult customers and/or situations.
Understanding of applicable federal, state and local fair housing laws.
Professional verbal and written communication skills.
Ability to close a sale.
Strong attention to detail, organizational, time-management and problem solving skills.
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
Ability to work a flexible schedule to include weekends, evenings and holidays.

Essential Duties:

Manages some aspects leasing process, including, but not limited to, , qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
Conducts skype tours by appointment as scheduled by the Centralized Conventional Leasing Center
Responds to phone and emails, creating and following up with maintenance requests, and handling and/or escalating resident complaints.
Assists in rent collections for delinquent rent
Contacts residents to solicit and close resident renewals to include necessary renewal paperwork
Conducts post move in welcome calls, mid lease calls and service follow up calls
Verifies application information, including income verification, when needed. Forwards to property manager for final approval.
Creates Magisto videos by request of the Centralized Conventional Leasing Center
Ensures compliance of renter’s insurance policy.
Prepares move-in packet upon approval of application; reviews and explains information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory).
Sends and collects move in condition forms from residents
Checks breezeways/hallways, laundry rooms, mailbox areas. common areas, and trash areas to ensure areas are clean and well sanitized and to Fairfield property condition standards; reports deficiencies to Property Manager or Service Manager
Completes daily opening and closing of models, vacant show units and other amenities.
Inspects apartments prior to move-in, ensuring that they are in move-in condition and coordinates needs with the maintenance team.
Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
Completes all marketing/advertising activities at the direction of the property manager.
Completes weekly LRO market survey and monthly Yardi market survey.
Assists with resident retention through renewal program and community events.
Participates in company required training by established deadline.
Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
Any other duties or responsibilities that may be assigned.

The sign on bonus, less usual deductions, will be paid following the completion of 90 days of employment.

#LI-CAROLYN

Estimated Rate of Pay:

$17.61 - $22.90

This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
Matched 401(k)
Medical, dental & vision insurance
Flexible spending account
Life insurance

Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

Fairfield Residential Glassdoor Company Review

4.0

Fairfield Residential DE&I Review

No rating

CEO of Fairfield Residential

Richard Boyton

Approve of CEO

By Fairfield Residential

Our mission is to provide our residents with a high quality living experience by managing apartment communities that are staffed by dedicated professionals. By focusing on developing and building multifamily home communities of the highest caliber...

9 jobs

MATCH

Calculating your matching score...

FUNDING

Private

INDUSTRY

Real Estate

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in San Diego, CA

DATE POSTED