Parternships Manager

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

Hello 👋 Future ResQer!

ResQ is looking for a Partnership Manager to join our team and help us take ResQ to the next level. This is an exciting opportunity that provides high impact results. From a mission perspective, you will play a pivotal role in identifying, developing, and managing strategic partnerships that support the growth of our software products.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on being transparent and we know that being a Partnership Manager requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)

Are you nodding your head with 🤩 excitement at the idea of:

• Identifying and cultivating strategic partnerships with key stakeholders 

• Leading negotiations, drafting, and managing contracts with partners

• Overseeing partnership projects from inception to completion

• Relationship building and maintaining strong relationships with our partners 

• Being Metrics driven and reporting on partnership performance metrics

What you will do:

As a Partnerships Manager you will play a pivotal role in identifying, developing, and managing strategic partnerships that support the growth of our software products. The ideal candidate will have substantial experience in the restaurant industry, specifically related to facilities development and management, construction, or general contracting, with a proven track record of building and maintaining successful business relationships.

• Partnership Development📞: Identify and cultivate strategic partnerships with key stakeholders in facilities management, restaurant development, and asset procurement.

• Negotiation and Contract Management📝: Lead negotiations, draft, and manage contracts with partners, ensuring favorable terms and compliance with company policies.

• Market Research🔬: Conduct thorough market research to identify potential partnership opportunities and stay updated on industry trends.

• Project Management⛑️: Oversee partnership projects from inception to completion, ensuring all deliverables are met on time and within budget.

• Relationship Management🫶: Maintain strong, ongoing relationships with existing partners, providing exceptional service and support.

• Collaboration💬: Work closely with internal teams, including product development, sales, marketing, and customer support, to align partnership strategies with company objectives.

• Reporting and Analysis📈: Track and report on partnership performance metrics, providing insights and recommendations for continuous improvement.

Who You Are:

• 5+ years of experience in a related field such as facilities management, restaurant development, construction management, general contractor, equipment procurement, and repair & maintenance within the restaurant industry.

• Proven track record of successfully developing and managing strategic partnerships.

• Relevant industry knowledge with an understanding of software as a service

• Strong negotiation, communication, and interpersonal skills.

• Excellent project management and organizational abilities.

• In-depth knowledge of the restaurant industry and current market trends.

• Ability to work independently and collaboratively in a fast-paced environment.

How you will do it:

• A self-starter: You wake up, form a plan, and get going! 

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!

• Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service
  

What to expect as a candidate:
While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage 1️⃣: Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2️⃣: Successful candidates will meet with People and Talent Lead.  It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage 3️⃣: An interview with the hiring manager who will ask you more in depth questions about your experience and skills. Come with questions!

Stage 4️⃣: This round will be a panel style interview where we will have you present a Case Study to our team. We will leave time for feedback, some additional questions from our team (who doesn’t love more questions?!) as well as time for you to ask questions.

Stage 5️⃣: This is the final stage in the process where you will meet our CEO, KJ. This stage will be more of an introductory call and less focused on your in depth skills and knowledge.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!