Implementation Manager, Payroll

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Implementation Manager, Payroll is responsible for leading and overseeing end-to-end new client implementations. The position requires great project management, accounting, payroll, training, and teamwork skills to coordinate the tasks associated with each implementation. A successful implementation Manager, Payroll will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines. This position will require you to manage multiple projects and tasks at once. The combination of technical know-how, interpersonal communication, a strong sense of initiative, and a drive to get the job done well will be critical to success.

• Manage multiple implementation projects.
• Track progress and update project plans.
• Setup and configure the payroll modules of the R365 platform to meet the unique needs of the customers.
• Train customers to be self-sustaining on the R365 platform.
• Contribute to ongoing process documentation.
• Master some accounting and payroll features and tools within Restaurant365.
• Provide industry, accounting, and solution expertise to customers and other team members.
• Manage the full project lifecycle from kick-off to transition to Support and Customer Success.
• Partner with the Accounting, Operations, and HIRE Implementation Coach to ensure a smooth and complete project.
• Identify and communicate success metrics and drive improvements to both client and process.
• Promote platform value while you help customers recognize their goals and drive towards a successful, on-time rollout.
• Deescalate customer issues effectively and respectfully.
• Other duties as assigned.

• Strong accounting background with 2+ years of bookkeeping experience
• Familiarity with payroll maintenance and processing
• Flexible and adaptable based on the needs of the client and internal team
• Critical thinking and advanced problem-solving skills
• Solution oriented mindset with ability to articulate under pressure
• Ability to travel up to 25%
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• Ability to prioritize and manage a pipeline of projects
• Love to problem-solve
• A passion for helping people get the most out of technology
• Prowess for conflict resolution

• Previous restaurant industry experience
• Previous implementation or project management experience
• General Exposure to Payroll
• Previous R365 Experience

• This position has a salary range of $70K-$75K/year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.