Job details

Retail Training Manager, RazerStore

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

This role works closely with various global cross-functional teams. The individual should be self-directed with strong communication, retail training management, and the ability to work under pressure.

Reporting to the Associate RazerStore Director, the candidate will manage all sales & product trainings for RazerStore. Partnering global BU product teams and RazerStore Managers across the world to maximize retail KPIs and to drive optimal RCX (Razer Customer Experience). This includes deploying new retail training content, tools, & concepts while updating & monitoring operational training plans & service manuals.

Retail Training Management:

Identify & build the global retail training roadmap
Implement weekly, monthly, quarterly retail training plans
Review and manage NPI product training calendar (New Product Introduction)
Collect feedback and manage service performance (NPS, Mystery Shopper, Google Ratings)

RazerStore Retail Academy:

Design and setup RazerStore Retail Academy (70:20:10 continuous learning journey)
Assess and determine training RazerStore needs for both individuals & teams
New RazerStore Evangelist onboarding program (new hires)
Enable Retail advance management training for Store Managers / Supervisors
Facilitate D&I initiatives in RazerStore

RazerStore Awards:

Manage “Best Store” and “Best Evangelist” quarterly reward programs & ceremonials
Amplifying internal communication (Celebrating For Gamers, By Gamers)

Requirements:

At least 3 years’ experience in the related field required for the position
Proven track record in retail, business, or marketing training operations
Strong presentation skills, high attention to detail, good oral communication skills
Willingness and ability to travel

Pre-Requisites :

Salary Ranges (per annum):

$83,538.00 - $139,230.00

Disclaimer: Exact compensation may vary based on skills, experience, and location.

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