Site Reliability Engineer San Francisco, CA

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.At Retool, we're on a mission to bring good software to everyone. We're building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that's a mission worth striving for.Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!WHY WE'RE LOOKING FOR YOUAs our first Site Reliability Engineer, you will be instrumental in defining and shaping the processes and practices for a pivotal new business offering. You will play a crucial role in ensuring the reliability, scalability, and performance of our services while collaborating closely with our product and GTM teams. This is a unique opportunity to significantly impact the direction and success of a key initiative within our company.Reducing friction in deploying Retool is one of the largest levers for us to grow efficiently as a business. You'll be figuring out how to productize a scalable deployment solution that is both effective and delightful for our customers. This role requires a blend of deep technical expertise in site reliability engineering and a keen product sense to create solutions that not only perform well but also provide an exceptional developer experience.IN THIS ROLE YOU'LL• Infrastructure Management: Design, implement, and manage scalable and resilient infrastructure using AWS, Kubernetes, and Terraform.• Process Shaping: Define and implement processes and practices that will support our new business offering, ensuring they are robust, scalable, and aligned with industry best practices.• Automation: Automate deployment and maintenance tasks to improve efficiency and scalability of this offering.• Documentation & Knowledge Sharing: Create and maintain comprehensive documentation for systems, processes, and procedures. Mentor and guide other team members on best practices.• Monitoring & Alerting: Leverage existing observability systems to build new products that ensure the health and performance of our services.THE SKILLSET YOU'LL BRING• Technical Expertise:• Strong experience with AWS and Kubernetes.• Proficiency in managing PostgreSQL databases.• Extensive experience with infrastructure as code (IaC) using Terraform.• Operational Experience:• Previous experience in a similar SRE or DevOps role, ideally within a SaaS environment.• Strong background in monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, Datadog).• Programming Skills:• Proficiency in one or more programming languages (e.g., Python, Go, Java).• Problem-Solving Skills:• Excellent problem-solving skills and the ability to troubleshoot complex issues.• Strong interpersonal and communication skills, with the ability to work effectively in a team-oriented environment.NICE TO HAVE• Experience with CI/CD pipelines and tools (e.g., Buildkite, GitLab CI).• Knowledge of security best practices and tools.$124,100 — $164,600 USDRetool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.#J-18808-Ljbffr